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Enterprise End-user Services & Experience (EESE) organization of Broadcom Global Technology Organization (GTO) is a technology forward organization constantly scanning the industry for new innovative solutions to implement. The team of highly motivated individuals do not shy away from exploring, testing and introducing leading edge technology that will both increase efficiencies and enhance end-user experiences. With Cloud First tenet as our guiding principles, Broadcom GTO implements leading edge new technology and services that increases the effectiveness and efficiencies of the workforce.
This position is based in Bangalore, India, reporting to the Identity & Services Technology Manager. The role is focused on the engineering, administration, and automation of Broadcom's core Identity and Access Management (IAM) environment. A degree in Information Technology with a minimum of 2 years IT Support experience is desired. This is a full-time in office position. Responsibilities include the following:
The individual is responsible for the daily administration, governance, security, and stability of Broadcom’s Identity services including the following:
Active Directory (AD): Team lead for the operations team supporting the Broadcom Corporate Active Directory environment. Responsibilities include, architecting, securing, and troubleshooting core AD components, including but not limited to: GPOs, DNS, DHCP, replication.
SSO Services: Providing daily support, including addressing end user tickets, ensuring high availability and maintaining the stability of the enterprise SSO platform.
Security & Compliance: Partner with Broadcom Infosec teams to ensure the Broadcom Identity environment is secure including addressing any identified vulnerabilities in a timely manner. Strictly manage and govern Personally Identifiable Information (PII) handling, ensuring continuous adherence to corporate security and data privacy policies across all administered systems.
Operational Excellence: Execute daily operational activities, including providing advanced support, root cause analysis, and remediation for deployed identity solutions.
Technology Foresight: Assist in the continuous scanning and initial evaluation of new services, solutions, and technologies related to Cloud, AI (especially Agentic AI), workflow and agentic automation.
Architectural Documentation: Contribute to the documentation and packaging of new services. Support documenting how new solutions are architected and integrated with Broadcom Inc.’s existing IT Infrastructure, Applications, and Cloud Services.
Software License Management: Perform basic administration and verification tasks related to Software Contract Licensing Administration for Broadcom softwares.
Project Execution: Support the solution documentation, development, integration, and implementation processes, focusing on executing assigned tasks.
Service Operationalization: Participate in the operationalization process for new deployments, helping to create runbooks and checklists for continuous service delivery and operations.
Active Directory: experienced in administering and troubleshooting large-scale, complex Active Directory environments (Corporate and R&D domains).
Identity & SSO: Functional knowledge of Single Sign-On (SSO) technologies, protocols (SAML, OAuth), and hands-on experience with identity providers, particularly Symantec Identity Security Platform (AuthHub) or Okta
Automation & Agentic AI: Demonstrated ability to develop advanced automation solutions using workflow automations. Direct experience or strong foundational knowledge of Agentic AI frameworks and tools for optimizing IT workflows is required.
Contract & Licensing: Experience with Software Contract Licensing Administration.
ITSM: Practical experience with IT Service Management (ITSM) tools for ticket management and familiarity with project/issue tracking platforms (e.g., JIRA, Confluence).
Logging & Analytics: Experience using logging and security analytics tools for troubleshooting, investigation, and reporting, specifically including Google Chronicle and Log Insight.
Collaboration Platforms: Familiarity with Collaboration Services, including administration or support for Google Enterprise Apps, BOX, and video conferencing solutions like Zoom & Zoom Conference.
Standard Applications: Hands-on experience supporting and troubleshooting standard Office software & applications, including and not limited to Google Workspace, Box, Windows OS, Mac OSx and common web browsers (Chrome, Safari, Firefox, etc.).
Innovation & Strategy: Possesses the strategic mindset and technical capability to rapidly evaluate and adopt innovations in the End-User Cloud, AI, Machine Learning, and Workflow Automation solutions space.
Documentation & Review: Expertise in reviewing and developing high-quality technical documentation, service knowledge articles, architectural blueprints, and legally binding Statements of Work (SOWs).
Communication Excellence: Exceptional verbal and written communication skills essential for developing effective End-User communications, technical training, presentation and executive summaries.
Operational Mindset: Proven ability to successfully transition new technologies from project phase to continuous service delivery and operations.
Collaboration: Strong interpersonal skills necessary for working closely with both internal teams and external service partners.
Driven & Proactive: We are seeking an individual who demonstrates a strong sense of self-motivation and a continuous drive for personal and professional growth. This role requires a commitment to embracing new technologies and methodologies to enhance efficiency and problem-solving capabilities. The ideal candidate will approach challenges with a deterministic mindset, focusing on achieving successful outcomes through persistent effort and innovative solutions. This includes not only identifying problems but also actively seeking out and implementing effective strategies to overcome them, ensuring a high level of performance and continuous improvement within the team and across the organization.
Broadcom is proud to be an equal opportunity employer. We will consider qualified applicants without regard to race, color, creed, religion, sex, sexual orientation, national origin, citizenship, disability status, medical condition, pregnancy, protected veteran status or any other characteristic protected by federal, state, or local law. We will also consider qualified applicants with arrest and conviction records consistent with local law.
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