HR Coordinator - Employee Services

At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 20,000 associates who work at Five Below and they’ll tell you there’s no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in.

It’s all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace!

POSITION SUMMARY:

The Crew Member Services Coordinator supports the Crew Member Services team. The Crew Member Services team is responsible for the creation and maintenance of Five Below Crew records and Tier 1 processes for Human Resources (HR). This position serves as a subject matter expert (SME) and coordinates with internal and external partners to support HR and business needs.

Job Responsibilities:

• Provide day to day support to Crew Member Services Operations
• Advise Crew Members on a wide range of HR policies, procedures, processes and systems across all functional areas to deliver accurate and timely response to customer contacts including but not limited to:
  • Technical troubleshooting and password resets for multiple HR platforms
  • Data entry and corrections in multiple HR platforms
  • Onboarding reviews and troubleshooting
  • Candidate and new hire assistance
  • Employment and wage verifications
  • Calculate and administer timely final payment in accordance with state laws
  • Unemployment Compensation
  • COVID-19 administration following CDC guidance
  • Administration and tier 1 technical support for HR technology, workforce management, onboarding, benefits, payroll, employee relations, talent acquisition, compliance, talent development and travel & expense
  • Review and approve submitted business processes in Workday for accuracy and revise on an as needed basis
• Intake Crew Member Services cases via calls, emails, web forms, paper mail, and walk-in contacts while maintaining up to date and thorough notes using a case management system (Zendesk)

• Meet established Service Level Agreements and Key Performance Metrics including customer satisfaction rate and solved tickets

• Special projects and other responsibilities as assigned by Crew Member Services Manager
• May be required to have weekend, evening, and/or holiday availability to support business needs

Qualifications: 

Education:  Bachelor’s degree in Human Resources, Business Administration, or related field preferred.

Experience: 

• A minimum of 1 year Human Resources experience is preferred
• A minimum of 2 years experience with Shared Services, HR Call Centers, or People Operations preferred
• Experience with Human Capital Management (HCM), Workforce Management (WFM), and Customer Relationship Management (CRM) systems preferred
• Experience with Workday, Kronos, Legion, and Zendesk strongly preferred

Functional Skill Requirements

HR Technical Expertise – HR Shared Services Administration

Demonstrated proficiency in responding to customer requests, problem solving, processing administrative transactions and case management for a variety of areas, such as but not limited to benefits administration, staffing administration, learning administration, compensation administration, relocation administration, HRIS data reporting, policy application, etc.

HR Technical Expertise – HR Information Systems Application & Reporting

Demonstrated proficiency in application of HR systems to respond to customer requests, solve problems, process administrative transactions, and manage data integrity. Acquires and applies technical knowledge, skills, and experience to accomplish results and serve customers better.

HR Technical Expertise - Process Management / Process Improvement

Follows prescribed processes and guidelines per operating procedures. Figures out the process necessary to get things done. Suggests continuous improvement opportunities to develop better, faster, more efficient ways of doing things (including eliminating unnecessary work and all non-value-added activities).

Explore our benefits site to discover all the perks and support we offer! From health coverage to financial and personal wellness, we've got you covered—check it out today! benefits.fivebelow.com/public/welcome

Five Below is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.

Five Below is committed to working with and providing reasonable accommodations for individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information. crewservices.zendesk.com/hc/en-us/requests/new

BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as a Five Below recruiters.  Please confirm that the person you are working with has an @fivebelow.com email address.  Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process.  If you suspect fraudulent activity, please visit Five Below's Career Site to verify the posting. fivebelow.com/info/careers