$90,188 + super + NFP salary packaging benefits
Two Permanent Full Time Contracts
Location: Boorloo (East Perth) WA 6004
Make a meaningful difference to the lives of Australians in need

Life at Mission Australia

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we’re building hope and possibility for all. Find out more about us and our purpose.

Your Opportunity

Imagine being part of something truly transformative. Our brand-new service in the heart of Perth that is set to redefine how we support people experiencing homelessness, Common Ground Perth has been developed with input from community housing organisations, Aboriginal Community Controlled Organisations (ACCOs), and people with lived experience of homelessness – and delivered in partnership with Nyoongar Outreach Services (NOS), this not just a building; it’s a bold step forward in creating long-term housing stability and holistic support for some of the most vulnerable members of our community.

This is an on-site position at a purpose-built facility in East Perth, featuring 112 self-contained apartments, many reserved for people who have experienced chronic homelessness. The site will also include communal spaces, 24/7 support, and integrated commercial areas, all designed to foster a sense of safety, dignity, and belonging.

As a Housing Support Practitioner, you will be at the forefront of this innovative model, combining permanent, affordable housing with tailored, wraparound support services. From case management and healthcare access to pathways into education and employment, you will help residents not only sustain their tenancies but also rebuild their lives and shape brighter futures.

Your Key Responsibilities

Deliver culturally safe, trauma-informed, holistic, and person-centred case management underpinned by Housing First Principles.
Conduct participant intake and safety/risk assessments using established frameworks and respond to referrals from internal and external services.
Support participants with practical assistance to live independently, including moving in to Common Ground, budgeting, passing property inspections, and completing paperwork.
Facilitate and participate in group activities that build community, capability, and capacity to thrive at Common Ground.
Offer tailored information, guidance, and referrals to support individuals to access relevant community services.
Engage collaboratively with internal teams and external partners through case coordination, advocacy efforts, and connection to appropriate support networks.
Maintain accurate and timely case notes and administrative records, ensuring compliance with reporting and quality standards.
Respond to trauma and crisis situations using Therapeutic Crisis Intervention (TCI) practices, supporting participants with complex needs including chronic homelessness.

Requirements for Success

Minimum 2 years’ experience in case management within homelessness services, with a relevant qualification in Social Welfare, Social Science, or Human Services.
Demonstrated experience in case management and working with people with complex support needs.
Strong knowledge and experience working respectfully with Aboriginal and Torres Strait Islander peoples and protocols.
Trauma-Informed Care (TCI) and a recovery-oriented practice approach is highly preferred.
Excellent communication, decision-making, and organisational skills, with the ability to manage competing priorities.
Proven ability to follow policy and procedure, contribute ideas, and actively engage in service improvement.
Ability to work collaboratively across diverse teams and maintain professional boundaries in a fast-paced environment
First Aid Certificate is desired but not required.
Full driver licence with no restrictions

Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.

Your Benefits

To ensure our employees feel valued, empowered, and celebrated, we provide a range of employee benefits including:

Rewarding work – every day you know you’re making a real difference
Not-for-profit salary packaging, reducing your tax (details via AccessPay)
Free external, confidential counselling and access to chaplaincy support.
Volunteering opportunities
Extra leave available including an additional public holiday, additional annual leave day on your work anniversary and the opportunity to purchase further annual leave.

Our Culture

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.

We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve.

We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia.

If you live with disability and require support to submit your application, please email talentattraction@missionaustralia.com.au or visit our Careers page for additional contact details.

We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at deadlycareers@missionaustralia.com.au

How To Apply

To be considered for this opportunity, click ‘apply’ and send your application today!

As a committed Circle Back Initiative employer, we will respond to your application.

Applications for this role are shortlisted as received and we are interviewing through the advertising period. Please apply as soon as possible to be considered. Thank you.