About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Four Seasons Resort Mallorca at Formentor, perched on the spectacular Formentor Peninsula and surrounded by panoramic views of the Mediterranean and the stunning landscape, first opened its doors in August 2024 following an extensive restoration and renovation of the historic property, originally inaugurated in 1929 on a vast private estate. After its successful debut, the resort will reopen to guests in March 2025, reaffirming its status as a unique destination of luxury and elegance on the island.About the role
The Housekeeping Coordinator manages calls into the housekeeping department and ensures all guest requests are forwarded to the appropriate individual to follow through on request, facilitating the operational efficiency of the department.
What you will do
Open the department in the morning shift, print all needed reports. Create daily work assignments for Room Attendant and Turndown Attendant in designated computer systems. Issues the daily work assignments to Lobby Attendants, Housemen and Supervisors.
Ensure special set ups in guestrooms, guest requests, group and event movement are highlighted on assignments.
Monitor Housekeeping, Laundry & Valet and Engineering service requests from guests for action in a timely manner and follow up if needed.
Update daily the PowerPoint briefing slideshows for the Morning and Evening Housekeeping briefings.
Monitor status of stayover rooms and arrival rooms and move rooms around in Room Attendant assignments to ensure all rooms are cleaned and inspected by 3pm.
Monitor Housekeeping staffing for all positions for the next day and informs the Housekeeping management of any over or understaffing according to labor standards.
Conduct weekly inventories of all Housekeeping supplies with the input of the Floor Supervisors and submit Purchase Orders to hold par levels.
Maintain tracking sheets for Housekeeping staff productivity.
Maintain cleanliness in the Housekeeping Office and storage rooms.
What you bring
Presentation: Professional appearance and demeanor, reflecting the standards of a luxury hospitality environment.
Experience: Previous experience in Housekeeping or administrative support within a hotel environment is preferred.
Organization: Strong time management and multitasking abilities, with the capacity to prioritize and adapt to changing operational needs.
Technical skills: Proficiency in computer systems such as Microsoft Office Suite and familiarity with hotel software like Opera and HotSOS is an advantage.
Communication: Strong interpersonal and verbal communication skills to coordinate effectively with team members, departments, and guests.
Attention to detail: Accuracy in documentation, scheduling, and follow-up on guest requests and housekeeping tasks.
Teamwork: Proactive and supportive attitude, able to collaborate effectively across departments to ensure efficient operations.
Problem-solving: Resourceful approach to addressing scheduling conflicts, staff allocation, or last-minute guest room changes.
Learning mindset: Eagerness to understand the operational flow of the housekeeping department in a luxury setting.
Legal requirement: Authorization to work in Spain.
Work Experience: 2 Years.
Degree: Professional /Technician.
Languages: Spanish / English.
Language Ability: High.
What we offer:
Competitive Salary, wages, and a comprehensive benefits package.
Excellent Training and Development opportunities.
Complimentary Accommodation at other Four Seasons Hotels and Resorts.
Complimentary Dry Cleaning for Employee Uniforms.
Complimentary Employee Meals.
Discounts at our hotel restaurants.
Discounts on local services.
Possibility of accommodation and transportation to work (at a reduced cost).
Schedule & Hours: Seasonal contract, full Time, 40 hours per week, with consecutive and rotating shifts (including early mornings, days, evenings and weekends).