Hotel Operations Manager - The Cosmopolitan

THE JOB:

As a Hotel Operations Manager, you’ll partner with the Resort Operations Manager to lead and inspire the Front Desk & Guest Services team, bringing the MGM brand to life every day. You’ll play a key role in guiding the hotel management team to achieve operational and financial goals, from managing labor resources to driving overall performance. This role is all about creating seamless operations and delivering an outstanding guest experience that reflects MGM Resorts’ world-class service standards. If you’re passionate about hospitality, leadership, and making every guest feel valued, this is your chance to make an impact.

THE DAY-TO-DAY:

• Works closely with the Senior Hotel Operations Manager to implement strategic Initiatives provided by Hotel Strategy CoE  for hotel operations.

• Assist in leading the implementation of policies, operating procedures, training programs, manuals, directives, work  schedules, rules and regulations for all front desk operations team.

• Responsible for employee engagement of the front desk operations team, utilizing the tools provided and through  coaching, training, rewards and development.

• Provides leadership and direction to maintain and improve the guest experience within front desk operations, consistent  with the company’s service standards.

• Participates with: Interviews, candidate selections, training, supervision, counseling and coaching of front desk operations staff for the efficient operation of the department.

• Perform other duties as assigned

THE IDEAL CANDIDATE:

• Bachelors Degree preferred

• 2+ Years of Prior Relevant Experience in the direction and management of employees in a similar hotel environment required

• Previous experience managing employees under a collective bargaining agreement preferred

• Technical knowledge and experience with LMS preferred

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally.

• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.

• Free meals in our employee dining room.

• Free parking on and off-shift.

• Health & Income Protection benefits (for eligible employees).

• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.