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City of Vancouver

Homeless Outreach Coordinator - Non Driver

LOC0074 City Hall - 2nd Floor Full time

Salary Range

5,330.00 - 7,996.00

Job Summary

The City of Vancouver is a great place to work. If you want to do meaningful work with smart people for a progressive organization, we might just be for you!

We’re currently recruiting for a Homeless Outreach Coordinator, Non Driver. The primary responsibilities for the job are under the direction of the City Manager’s Office, operate as a member of the City’s Homeless Assistance and Resources Team (HART) to address impacts related to homelessness within the City of Vancouver by collaborating with City departments, external service providers, and non-profits to connect individuals and families experiencing homelessness with supportive resources. This position primarily performs field outreach duties alongside other HART members using City or partner transportation; the position does not require independent driving or operation of a City or personal vehicle for work purposes.

This is a full-time, regular, non-exempt position. The schedule for this position is M-F, 8am to 5pm.

Job Details

Essential Functions:

  • With direction and prioritization from the Homeless Response Coordinator, monitor areas where encampments are commonly found and respond to community member requests for outreach to identified encampments and/or vehicles/RVs that are reported online or by phone or email. Independent travel or response to field sites without other HART personnel is not expected for this position; travel to outreach locations will typically   occur as a passenger in City vehicles operated by other authorized team members.
  • In conjunction with other HART members, evaluate condition of encampments to address immediate health and safety concerns, and report clean-up/sanitation needs.
  • Build relationships with individuals experiencing homelessness; work with individuals to identify barriers preventing participation in services and a means to overcome those barriers; provide assistance/support encouraging utilization of community services.
  • Research community resources and participate in Homeless Crisis Response System coordination/collaboration meetings.
  • Work closely with members of law enforcement (VPD Officers) assigned to the HART as a means to identify an individual's barriers to connecting with resources. Participate in Community Court when appropriate to support its mission to enhance community trust and quality of life by promoting participant accountability and providing connections to individualized services for participants. May accompany officers or other HART/outreach staff to field locations as part of coordinated outreach efforts.
  • Prepare and conduct presentations to community groups, boards, commissions and councils to gain support and cooperation for program initiatives and efforts. Consult and coordinate with service providers and the community to facilitate and implement innovative responses to homelessness.
  • Maintain program records in accordance with grant requirements, and other applicable standards and regulations; may complete demographic logs, statistical information, complete housing assessments, and map homeless encampments.
  • Perform other duties and responsibilities as assigned.

Qualifications

Experience and Education

Experience: 

  • Two (2) years of experience in a related field working with people experiencing homelessness. Experience as a team leader or supervisor is preferred.

Education: 

  • Equivalent to a Associate's Degree in Psychology, Social Work, or related field       

Equivalent combinations of education and experience may be considered.

Computer Skills

  • Intermediate skills in Microsoft Teams, Word, Excel, Outlook, PowerPoint.  

Required Licenses and/or Certifications

Possession of:

  • The ability to reliably report to designated work locations using available transportation options is required. Possession of a valid driver’s license is not required for this position.

Knowledge

  • Comprehensive understanding of the complexity of causes of homelessness
  • Comprehensive understanding and practices to connect un-housed individuals with appropriate non-profit and community organizations.
  • Comprehensive knowledge and understanding of local Homeless Crisis Response System, other supportive services/resources, and how to access them.
  • Comprehensive understanding of working with field crews in a variety of settings.
  • Familiarity with Homeless Management Information System (HMIS)
  • Demonstrated high-level proficiency to write technical reports and speak to a wide variety of audiences
  • Excellent interpersonal and communication skills
  • Possess good organizational and time-management skills, demonstrate good judgment, excellent problem-solving abilities and always maintain a professional demeanor.
  • Demonstrated punctual, regular and reliable attendance is required.
  • Ability to work in difficult field setting with a variety of staff and constituents
  • Modern office procedures, methods and computer equipment
  • Use of personal computers and basic software

Abilities

  • Ability to coordinate and work with people of different organizations, various other stakeholders, and individuals experiencing homelessness from a variety of backgrounds.
  • Ability to build and cultivate partnerships within and outside the City organization in support of a coordinated approach to handling litter, sanitation, individual behaviors, and other activities that may accompany homeless encampments
  • Ability to manage highly sensitive information
  • Operate a personal computer and appropriate software
  • Work in a manner consistent with the City of Vancouver’s Operating Principles
  • Work and act as a team player in all interactions with other City employees
  • Provide a high level of customer service at all times
  • Project and maintain a positive image with those contacted in the course of work
  • Develop and maintain collaborative and respectful working relationships with team members and others
  • Consistently provide quality service
  • Maintain regular and dependable attendance
  • Demonstrate a commitment to valuing differences among people and to being inclusive.
  • Show the utmost respect for others, and act as a team player.
  • Promote safety as a guiding principle and a regular practice in accomplishing work by focusing on safe practices and complying with safety and health policies and procedures.
  • Recognize unsafe conditions which may be hazardous to an employee or to the public.
  • Works in safe and responsible manner; not putting self or others at risk. Complies with applicable policies and procedures including but not limited to using personal protective equipment, observing warning signs, learning about potential hazards, and reporting all unsafe conditions.

This position is subject to successful completion of a pre-employment reference check and a basic criminal background check.

The City of Vancouver is committed to advancing equity and creating a welcoming and inclusive workplace. We recognize that progress depends on more than just a verbal commitment; it depends on making meaningful organizational change. We developed and continue to develop strategies to enhance employee-centered programs, eliminate recruitment and advancement barriers, elevate employee understanding of DEI and cultural competency and build an inclusive and welcoming place to call work. We hope you’ll consider joining us on the journey!

Safety: The City of Vancouver believes every employee plays a role in maintaining a safe workplace. The City of Vancouver promotes safety as a guiding principle and practice and accomplishes work by creating safe work environments, complying with safety and health policies and procedures and consistently seeking improvements that support operational excellence.

Diversity and Inclusion: At the City of Vancouver, we value and foster a workplace comprised of people with a range of different backgrounds, experiences and cultures. We recognize that a diverse and inclusive team is key to innovation, effectiveness and a positive culture. We are proud to be an Equal Opportunity Employer.

Equal Employment Opportunity Statement: The City of Vancouver is dedicated to maintaining a work environment that extends equal opportunity to all individuals, regardless of their race, color, sex, age, religion, national origin, marital status, veteran status, disability sexual orientation or gender identity. Employment decisions will be made to further the principle of equal employment opportunity and to comply with state, federal and local laws. We affirm through this policy statement our continuing commitment to the principles of equity and nondiscrimination.

Veterans’ Preference: Under Washington law, qualified veterans may be eligible for Veterans’ preference when applying for City of Vancouver positions. Honorably discharged Veterans, their surviving spouses or spouses of honorably discharged Veterans with a permanent and total service-connected disability who would like to be considered for a Veterans’ preference for this job should provide the qualifying documents as instructed during the application process.

ADA Accommodation: Accommodations will be considered for applicants or candidates with a qualifying disability that prevents them from participating in this process. Accommodations will be made where the City can reasonably provide them without imposing an undue hardship on the business or compromising the integrity of the recruitment process. An applicant with any disability who believes that they need an accommodation should contact Human Resources: call 360-487-8417 or email hrfront1@cityofvancouver.us

Job Posting End Date

November 11, 2025