Lets Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

Responsible for the overall strategic and operations direction of the medical insurance business to ensure the business aligns with and meets the company’s strategic objectives. Further, the other critical element of this role is management of the unique interplay between demand and supply of health services in the insurance system with an aim to achieve a high level of customer satisfaction on one hand and sustainable/profitable business retention on the other. ​

• In conjunction with the Managing Director and the executive team develop robust strategy for the medical business that aligns with the overall company vision, mission, values and strategic direction.
• Execute the medical business strategy including business development, production innovation, customer experience and staff performance management and development.
• Ensure and effective risk management of the medical business to achieve the business objectives. This will also include continuous review and improvement of the medical business processes and systems.
• Medical business claims management - ensure all claims are properly vetted and efficiently processed and paid.
• Cost reduction including claims, acquisition and administration costs.
• Internal capabilities for sustainable change, including advanced analytics and business process improvement.
• Ensure excellent customer experience by ensuring smooth and efficient access to services from service providers and prompt interface with clients.
• Manage service providers to ensure UAPOM customers receive efficient and effective access to satisfied and motivated service providers. In particular ensure that service provider accounts are properly maintained and promptly reconciled to enable efficient processing and payment of service provider payments.
• Mentor and guide medical business staff to ensure the deliver the UAPOM brand promise and culture while achieving self-development.
• Regularly report the performance of the medical business to the managing director and the management team in accordance with applicable structures and ensure medical business is fully aligned with the rest of the company by building effective teamwork within the department and with other departments.
• Innovative/disruptive idea development and implementation e.g. integrated health care delivery and growth of Health Business.
• Drive an innovation culture within the health business – Innovation management framework, document innovation policy /collaboration/ adoption/cross functions & business etc.
• Lead the innovation process to generate ideas and develop viable innovation projects.
• Incubate early-stage initiatives that have the potential to become long-term revenue opportunities
• Monitor and report on innovation initiatives and provide support/oversight in conjunction with the Managing Director
• Identifies and develops strategic partnerships for implementation of innovative ideas.
• Accountable for data assets and resources from a strategic perspective. This includes co-ownership, accountability and responsibility of data management and data delivery plan with your respective business unit MD.

• ANTI-MONEY LAUNDERING (AML) EXPECTATION

  The incumbent will be responsible for ensuring adherence to, implementation of, and adoption of Compliance, Anti-Money Laundering (AML), and Sanctions-related policies, procedures, and process requirements within Old Mutual and its subsidiaries. This includes execution of customer due diligence processes, ensuring compliance with Know-Your-Customer (KYC) standards, conducting ongoing and enhanced due diligence, and maintaining data quality. Additionally, the role involves identifying and monitoring potential AML, Sanctions, or Compliance breaches and unusual activities, and escalating these concerns to the Risk and Compliance Office for further action.

• Any other duties as allocated by the managing director.

Qualifications: Minimum education:  

Degree in Health Systems, Business Management or Operations Management. MBA is an added advantage

Professional qualification in Insurance (ACII or FLMI or AIIK)

Experience: 5 years post qualification experience, 5 years in Senior Management, 8+ years in Insurance Operations and Handling Insurance Health Business.

SKILLS AND COMPETENCIES.

• Good time management
• Excellent Analytical skills
• Assertiveness and self-drive
• Technical skills
• Excellent Customer engagement and serving
• Speed and accuracy
• Good people management skills
• Good interpersonal and communication skills
• Ability to work under pressure and manage time efficiently
• Ability to solve problems and decisions effectively

Manage the development and implementation of processes, systems, and infrastructure to ensure high quality and timeliness of operations in areas such as account services, international securities, transaction processing, and loan support/credit approval.

Responsibilities

Operations Management

Oversee an operational area with guidance from senior colleagues. Could involve responsibility for development or delivery (or both).

Business Planning

Contribute to the development of annual and longer-term business plans; forecast performance against business key performance indicators (KPIs); develop business cases for key activities/projects; and estimate the financial and human resources required to deliver performance targets.

Leadership and Direction

Communicate the actions needed to implement the function's strategy and business plan within the team; explain the relationship to the broader organization's mission, vision, and values; motivate people to commit to these and to do extraordinary things to achieve local business goals.

Performance Management

Manage and report on the performance of a substantial, diverse team; set appropriate performance objectives for direct reports or project/account team members and hold individuals accountable for achieving them; take appropriate corrective action where necessary to ensure the achievement of team/personal objectives.

Retail Service Operations

Manage day-to-day service operations, developing and/or delivering a plan and outcomes for a service operations area with guidance from senior colleagues.

Work Scheduling and Allocation

Develop medium- or long-term work schedules that enable the organization to achieve its business goals. Involves coordinating across multiple teams.

Improvement/Innovation

Identify shortcomings in existing business practices, then suggest and implement improvements while developing and delivering projects or a work stream within the organization's change management program. Involves working with guidance from senior colleagues.

Policy Development and Implementation

Develop procedures and interpret and apply policy for area of expertise to achieve specified outputs, or advise the wider business on application of policy, then monitor implementation of those procedures within the organization.

Recommendations

Recommend changes to policies, processes, standards, and practices that would improve operational support.

Internal Communications

Develop and/or deliver a plan for significant aspects of internal communications with guidance from senior colleagues.

Organizational Risk Management

Develop and/or deliver a contingency plan for significant aspects of the risk management and/or risk control processes.

Budgeting

Develop and/or deliver budget plans with guidance from senior colleagues.

Organizational Capability Building

Use the organization's formal development framework to identify the team's individual development needs. Plan and implement actions, including continuing professional development specified by professional or regulatory institutions, to build their professional capabilities. Provide informal training or coaching to others throughout the organization in own area of expertise to enable others to improve performance and fulfill personal potential.

Operational Compliance

Monitor and review performance and behaviors within area of responsibility to identify and resolve noncompliance with the organization's policies and relevant regulatory codes and codes of conduct.

Skills

Accountability, Accountability, Action Planning, Backlog Management, Business, Business Development, Business Strategies, Change Management, Collaboration, Customer Engagement, Customer Experience (CX), Customer Satisfaction, Data Compilation, Executing Plans, Innovation, Key Performance Indicators (KPI), Leadership, Legal Practices, Occupational Safety and Health, Oral Communications, Organizational Design, People Management, Performance Management (PM), Policies & Procedures, Process Implementations {+ 6 more}

Competencies

Builds Effective Teams

Communicates Effectively

Customer Focus

Directs Work

Drives Engagement

Drives Results

Ensures Accountability

Financial Acumen

Education

Bachelors Degree (B): Business Management (Required), Bachelors Degree (B): Health Administration (Required), Bachelors Degree (B): Operations Management (Required), Masters Degree (M): Business Administration (Required)

Closing Date

16 November 2025 , 23:59

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