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Intercom

Head of Enterprise Sales, Europe

Dublin, Ireland Full Time

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. 

Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. 

Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.

What's the opportunity? 

Fin is one of the fastest-growing products in the CX and AI space, and we’re looking for a proven enterprise sales leader to accelerate our expansion across Europe. This is a unique opportunity to build and scale the enterprise motion in a region with tremendous untapped potential — combining the agility of a startup with the platform, brand, and momentum of a global category leader.
You’ll be the founding enterprise sales leader for Europe, responsible for defining the GTM playbook, building a high-performing team, and establishing Fin as the default AI solution for large-scale customer support organizations.

What will I be doing? 

  • Own enterprise sales execution across Europe: define regional strategy, drive disciplined outbound prospecting, and embed Command of the Message and MEDDPICC in every deal.

  • Build and lead a team of top-performing Enterprise AEs; coach for excellence and drive consistent attainment.

  • Partner cross-functionally with Product, Marketing, and Engineering to ensure customer needs and regional insights shape roadmap and GTM strategy.

  • Establish scalable processes for forecasting, pipeline management, and operational rigor tailored to European market dynamics.

  • Personally model excellence in prospecting and executive engagement — from first meeting through multi-stakeholder negotiations.

  • Shape market strategy, including segmentation, vertical prioritization, and regional partnerships across key countries (UK&I, DACH, France, Nordics, and Southern Europe).

What skills do I need? 

  • 5+ years of enterprise sales experience closing complex, strategic deals in Europe.

  • 3+ years leading enterprise sales teams with consistent overachievement.

  • Deep operational rigor and fluency in forecasting, pipeline discipline, and GTM execution.

  • Expertise in Command of the Message and MEDDPICC methodologies.

  • Ability to sell complex, technical products, ideally with AI or SaaS platform experience.

  • Demonstrated success in partnering with product and engineering to shape customer outcomes.

  • A builder’s mindset — you thrive in ambiguity, attract top talent, and create repeatable success in new markets.

  • Strong understanding of European enterprise buying dynamics and comfort working across multiple cultures and languages.

Benefits 

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

  • Competitive salary and equity in a fast-growing start-up
  • We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
  • Regular compensation reviews - we reward great work!
  • Pension scheme & match up to 4%
  • Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
  • Flexible paid time off policy
  • Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
  • If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too 
  • MacBooks are our standard, but we also offer Windows for certain roles when needed.

 

Policies 

Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.  

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

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