Head of Customer Data Strategy & Governance

About this role:

Wells Fargo is seeking an Executive Director of Customer Data Strategy & Governance to lead the design and delivery of a multi-phase customer data strategy, beginning with the data underpinning BSA/AML processes.

Phase I focuses on establishing a single, trusted foundation for customer data supporting BSA/AML operations—ensuring accuracy, completeness, and traceability across onboarding, due diligence, and monitoring. Future phases will extend this foundation into an enterprise-wide customer data mart, standardizing client reference data and enabling AI-driven insights that strengthen risk management and business decision-making.

In this role, you will:

• Define and execute the customer data strategy for BSA/AML across Shared Services Operations, aligned with CDO policies and enterprise data standards.
• Design and operationalize a centralized customer data mart, consolidating BSA/AML-relevant customer attributes into a single authoritative view.
• Embed AI and machine learning capabilities to improve entity resolution, customer risk segmentation, and anomaly detection.
• Align governance frameworks to ensure data quality, lineage, and ownership are clearly defined within the BSA/AML data lifecycle.
• Partner across risk, operations, and technology teams to modernize platforms, simplify data flows, and eliminate duplication.
• Standardize customer data models and definitions across business lines to improve interoperability and data reuse.
• Deliver actionable insights by transforming customer data into a strategic asset that supports regulatory compliance and operational efficiency.
• Lead and develop a cross-functional team to deliver measurable outcomes and sustained data quality improvements.

Required Qualifications:

• 8+ years of Business Execution, Implementation, or Strategic Planning experience, including Management or leadership experience, or equivalent experience demonstrated through one or a combination of the following: work experience, training, military experience, education

• 4+ years of management or leadership experience

Desired Qualifications:

• 8+ years of experience in data strategy, customer data management, or regulatory transformation within financial services.
• Deep expertise in BSA/AML data architecture, KYC processes, and regulatory data requirements.
• Proven ability to deliver enterprise-scale data modernization and AI/ML initiatives.
• Strong understanding of CDO governance models and data domain operating frameworks.
• Executive presence with the ability to influence across risk, operations, and technology leadership.
• Demonstrated success driving measurable improvements in data quality, transparency, and reuse.

Job Expectations:

• Ability to travel up to 20% of the time

• This position is not eligible for Visa sponsorship

Work locations:

401 S Tryon St
Charlotte, NC 28202
401 Las Colinas Blvd W
Irving, TX 75039

Pay Range
 

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.

$185,000.00 - $300,000.00

Posting End Date:

12 Nov 2025

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

 

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.