Location: Salford or London
Maternity Cover (12 month FTC)
Commercial team plays a critical role in driving growth, profitability and market competitiveness by balancing customer needs with financial objectives while navigating competitive and regulatory pressures.
Reporting into the Commercial Director, the Head of Core Commercial will lead a team to deliver business development, revenue optimisation, commercial governance, supplier connectivity, pricebook & setting guardrails. Working alongside key business stakeholders to ensure cost optimisation, maximising revenue and commercial propositions & partnerships, to deliver the anticipated margins for the business with the customer at the core of what we do. Commercial plays a key governance role to ensure TalkTalk delivers its Commercial targets whilst remaining in the market.
Role Expectations
Lead Commercial Governance, including business case, price book and commercial guardrails, to support and guide strategic decision making.
Lead on Business Development projects and initiatives to provide long term strategic direction for the business.
Lead on commercial strategy and budget objectives, ensuring resource, controls and initiatives are in place to realise business plans.
Lead external supplier discussions, influencing external negotiations, to ensure commercial levers and performance metrics are fully validated and communicated to senior stakeholders and external parties.
Strong market knowledge andunderstanding of customer preferences, emerging trends and competitor activities to shape the commercial strategy.
Providing expert telco commercial expertise on projects led by other teams where required, representing the Commercial team to ensure a long-term, strategic view is put forward.
Provide leadership & coaching to direct reports to deliver company & commercial strategy and objectives.
Knowledge, Skills & Experience
We’re seeking a high calibre individual with strong commercial acumen and negotiation ability, with excellent analytical and numeracy skills to support solid commercial decision making.
The ability to build multi-level relationships across TalkTalk and the gravitas to command respect when presenting to Senior Management and external suppliers.
Excellent stakeholder management, clear and concise communication and working with other business functions to ensure cross-functional success is key.
The ability and personal skills to enable visualisation of an opportunity and communicate to stakeholders and contributors; this includes the ability to create business plans and models for C-suite review and evaluation.
The successful individual will be a proven agent of change, able to organise, coordinate and deliver in complexity. They will have a strong background in delivery and implementation of complex cross-functional initiatives.
They will be capable of bringing new ideas, being disruptive and having a degree of pace and urgency.
As a recognised Top 50 Inclusive Employer in the UK, we believe that diversity fuels innovation and success. We’re committed to building a workplace that reflects the communities and customers we serve. At TalkTalk, inclusion is part of our DNA – we’re all 100% human, and we’ve created a culture where you can truly be yourself.
We’re not your traditional 9-5. We’re a dynamic, flexible workplace, and we’re excited to hear how you like to work. Whether you thrive in collaboration, focus better at home, or prefer a bit of both – let’s make it work.
Flexible hybrid working – with a minimum of 50% office presence to support teamwork and connection
Collaborative office spaces designed for creative thinking and innovation
Free on-site parking at our offices
Generous holiday package – 25 days annual leave, 3 wellbeing days, and your birthday off (plus the option to buy up to 10 more days!)
Private healthcare for all employees
Competitive pension scheme and performance-related bonus opportunities
Free broadband for all employees
Life event gifts – celebrating milestones like marriages and births
Inclusive employee networks – open to all, supporting peer connection and thought-provoking conversations
Salary sacrifice scheme – save on dental, gym, and more
Big retail and leisure discounts
3 paid volunteering days a year – because making a difference matters to us too