Guest Services Ambassador - One World Observatory

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues. The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career.

Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sounds like a winning formula for you. Join us!

THE ROLE

The Guest Services Ambassador is a highly interactive role focused on supporting the guest services desk and ensuring a welcoming environment. This position is central to the attraction’s daily operations, serving as the main point for guest information and assistance. Ambassadors play an essential role in delivering unique, memorable experiences by helping guests navigate the attraction and addressing their needs with professionalism and care.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide a high level of customer service in-person and on the phone by engaging guests, answering questions, resolving issues and providing service to ensure a great experience
• Provide general information on major landmarks, and local dining options
• Assist guests processing ticket orders and/or purchasing private tour experiences
• Ability to retain learned knowledge and offer assistance by providing operational (Observatory lay-out, experience locations) answers to all inquiries.
• Ability to follow direction and to be a team player
• Highly motivated, enthusiastic and willing to engage guests and work in a highly busy, interactive environment
• Ability to perform and present information in a concise, legible manner to our guests – must be able to speak loudly and clearly and have a commanding presence.
• Ensure safety of our guests while on tour or in your assigned areas.
• Non-traditional hours (Nights, Weekends & Holidays as necessary)
• Practice safe work habits, follow all safety policies and procedures and regulations, complete company-wide safety training and any additional job specific safety training
• Performs other duties as necessary or required by management - including but not limited to documenting call information, updating customer information, producing call reports, selling admission tickets and upselling of products
• Complete other duties assigned by management

SUPERVISORY RESPONSIBILITIES

• n/a

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be provided to enable individuals with disabilities to perform the essential functions:

EDUCATION AND/OR EXPERIENCE

• Must be at least 18 years old
• High school diploma or equivalent – some college preferred
• Minimum of one year as a host in operations or related field (i.e., attractions, entertainment, or hospitality environment) – preferred
• Experience working in high-volume service venue
• Skilled in Microsoft Office Suite of applications (i.e., Excel; PowerPoint; Word)
• Prior experience using Point-of-Sale Systems

SKILLS AND ABILITIES

• Ability to illustrate strong attention to detail and seamless organization with elevated time management skills
• Entrepreneurial spirit, energetic and outgoing personality with a creative, and a proactive approach to work
• High level of demonstrated professionalism and customer service
• Fluency (verbal and written) in the English language – a must
• Conversant in multiple languages – a plus
• Ability to learn, retain, and recite historical and technical information
• Ability to interact with co-workers in order to assure compliance with company service standards
• Flexibility to work extended hours due to business need
• Ability to work extended hours, nights, weekends, and holidays
• Sufficient mobility to perform assigned tasks, to include constant reaching and bending for extended periods of time
• Ability to lift up to 50 pounds comfortably

COMPENSATION

$22.00/hour + 401(k) plan.

WORKING CONDITIONS

Location: On Site (One World Observatory, New York City)

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends & ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.