The SHOW comes alive at MGM Resorts International
Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
THE JOB:
As a Group Housing Manager, you’ll oversee the daily operations of our Group Housing teams by leading Supervisors, Specialists, Room Block, and Contract Coordinators to deliver flawless service and memorable experiences for our group clientele. You’ll build strong client partnerships, inspire your team through leadership and collaboration, and ensure operational excellence across all systems and processes. You’ll coach, train, and empower your team to deliver exceptional service and memorable experiences for every group.
THE DAY-TO-DAY:
Ensures the assigned operational functions of Group Housing are consistent with the established with the departmental guidelines/standards
Manage and monitor daily labor, departmental budget, operations of Group Housing, and marketing strategies to produce both short-term and long-term profitability for the company, while meeting departmental needs and objectives
Manages the delivery and management of our service standards and affiliated group surveys, initiating recognition opportunities and enacting relevant action plans with the team
Manage Human Resources responsibilities for Group Services Housing to include: creating a work environment that creates teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes, that encompass the company's diversity commitment
Attend meetings with clients and the Property staff as needed, managing coverage and support to the Specialists in the liaison efforts between Sales/Convention, Hotel, Accounting, Revenue and the meeting planner clients
Manage the team and processes associated with monitoring all contracted group blocks block and pick-ups on a daily basis
Attend weekly block and pick up review meetings and support the teams in ensuring we provide accurate updates of all groups, any historical patterns and circumstances which may either positively or negatively impact room inventory/revenue
Supports the strategic goals for the Group Housing team through research, development, evaluation and implementation of new products, services, technology and processes to ensure MGM Resorts' competitive position and in anticipation of changing customer needs within the dynamic hospitality and gaming environment
Manage the relationship with training team in successfully supporting our onboarding process, providing guidance and mentorship to the Specialist roles, and develop/train the Group Housing staff in additional tasks/responsibilities to support advancement opportunities
Collaborates with the Marketing team in optimizing our group marketing efforts including but not limited to target strategic campaigns and supporting the accuracy of marketing material located in our online group booking platform i.e. Passkey
THE IDEAL CANDIDATE:
2+ years of prior relevant experience in Hotel Operations management and/or Group Housing management
Must be 21 years of age or older
THE PERKS & BENEFITS:
Wellness incentive programs to help you stay healthy physically and mentally
Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
Free meals in our employee dining room
Free parking on and off shift
Health & Income Protection benefits (for eligible employees)
Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
VIEW JOB DESCRIPTION:
https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=19596
Are you ready to JOIN THE SHOW? Apply today!