The SHOW comes alive at MGM Resorts International
Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
THE JOB:
The Group Housing Specialist II is dedicated to partnering with group clients to ensure a seamless and memorable guest experience, driven by a passion for service and strong problem-solving abilities. Based at our off-site corporate location, this role involves managing large, complex group events while also supporting select smaller-scale programs, serving as the primary liaison for our event clients within the Corporate Group Housing department. In addition to overseeing client communication and the execution of room block and booking processes, you will mentor and train Level I Specialists, fostering strong partnerships with both internal teams and clientele to create "WOW" moments that leave lasting memories beyond their events at MGM Resorts International Las Vegas properties.
THE STARTING RATE: $24 per hour
THE DAY-TO-DAY:
Perform tasks associated to housing related needs for groups such as, but not limited to: creating Passkey weblinks for group booking needs, building multiple property blocks and rates in Passkey, Amadeus and property management system(s), monitoring pick up reports, pre-audits on rooms outside of block, supporting attrition conversations, uploading rooming lists, sub block fund collection, assisting call queue, creating upsell opportunities in the booking flow, and managing sub block agreements.
Strategic partner and liaison for our meeting and event clients in all aspects of the Corporate Group Housing department, including but not limited to managing all group related room block/booking processes and communications for the company's Las Vegas properties excluding Excalibur and Luxor.
Maintain timely communication, both written and verbal, between group clients, departmental leadership and our property partners in Hotel, Sales, Revenue, Accounting, & Convention Services, providing expedient guest resolution within the established scope of authority.
Review assigned sales contracts and manage all of the Housing related contractual obligations, ensuring proper set up in the systems and communicated and executed on throughout the event (room block, rates, resort fee, concessions, attrition, etc.).
Maintain and monitor group block and pick up reporting, room/suite inventory levels, rates, availability, room bookings, and relevant information for the meeting, convention, sports and entertainment segments.
Support and mentor the Group Housing Level I Specialists, assisting Management with training and developing of our Housing Specialists.
Ensure all special guest requests are met and communicated to the proper department(s), including late check outs, VIP set-ups, ADA accommodations, hierarchy specifications, etc.
Plan, prepare, and organize the distribution of necessary reporting for our clients, third-party meeting planners, management, throughout the life cycle of the event(s).
Prepare/provide reconciliation of master rooming specifications between hotel and client lists, ensuring accurate attrition and commission fees are processed, prepare estimated charges for groups and collects payment as applicable.
Represent the Group Housing team in all meetings required for each event, including but not limited to: pre-planning, pre-convention/post-convention meetings, and collaborating with our internal hotel and convention partners to ensure seamless success for our group business.
Develop and maintain knowledge/familiarity with all hotel services/features of MGMRI properties and local attractions.
THE IDEAL CANDIDATE:
High School Diploma or GED is required
2+ years of prior relevant experience in guest service is required
2+ years of prior relevant experience in a similar resort setting is required
Experience and proficiency with Property Management Systems (i.e. Opera, Delphi, Passkey) is required
Prior relevant experience in strong communication skills (oral/written) is required
Prior relevant experience in Microsoft Office (Excel, Outlook, Word) is required
Prior relevant experience in proven ability to work in a team is required
THE PERKS & BENEFITS:
Competitive and comprehensive health benefits as well as wellness incentive programs to help you stay healthy physically and mentally
Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
Free meals in our employee dining room
Free parking on and off shift at all MGM Resorts properties
Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
VIEW JOB DESCRIPTION:
https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=12175
Are you ready to JOIN THE SHOW? Apply today!