GMS (Greenlake Management Services) L3 Vmware Virtualization SME

GMS (Greenlake Management Services) L3 Vmware Virtualization SME

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.

Job Description:

We are seeking a highly skilled L3 VMware Engineer who will operate as the Subject Matter Expert (SME) and Single Point of Contact (SPOC) for VMware technologies within our Private Cloud offering. The ideal candidate will possess deep technical expertise in virtualization platforms, storage integration, and advanced networking concepts. This role involves driving escalations to closure, leading complex troubleshooting efforts, ensuring stability and optimal performance of cloud environments, and mentoring junior engineers.

How you will make your mark:

• Strong and solid concepts on Virtualization.

• Supporting and troubleshooting complex Vmware / Virtualization issues in complex and widely distributed environment.

• Own an escalation, demonstrate leadership and be the designated point of contact for the Technical Escalation Process.

• Serve as the technical escalation lead, collaborating closely with cross-functional teams and vendor support (e.g., VMware) to expedite issue resolution.

• Automate operational tasks using scripting and orchestration tools to enhance efficiency and consistency.

• Maintain high-quality documentation including architecture diagrams, SOPs, RCA reports, knowledge articles, and best practices.

• The job also involves leading communication between technical teams, customers and internal organization to fulfill customer needs and accomplish customer satisfaction.

• Share Datacenter ‘Best Practice’ among other Technology peers & Teams in the GMS community and be required to actively look for and identify pro-active / issue prevention opportunities where these presents themselves.

• Communicate Technical action plan, drive internal HPE Technical Teams / Customer / Partner communications.

• Capable of working constructively in a highly pressurized environment. Willing to work after office hours to manage critical customer escalations when necessary 24x7 availability as required for ‘Out of Hours’ (OOH) coverage. Demonstrates the ability to work with and be sensitive to other cultures.

• Skilled in utilizing methodologies for problem management and resolution of escalated issues.

• Provides highly innovative management of complex escalations.

• Create opportunities to increase the competence of the work group in a proactive and consistent way. Identifies and communicates possible process changes that will remedy inefficiencies as appropriate.

• Lead / drive virtual technical teams within HPE / Partner to isolate the cause of issue.

• Work with the different support Vendors, customer account team, HPE / Partner onshore and offshore teams, as well as other stakeholders like Managed Services Manager, Consultants, Customer Business Manager, Escalation manager etc.

• Negotiate to bring correct resources together to focus on an issue

• Plan and implement best practices.

About you:

• 8+ years of demonstrated experience in Vmware troubleshooting including service and support on Virtualization, vSAN, NSX, VCF.

• Ability to isolate and solve complex technical/business problems with the ability to interact with people (customer and internal HPE) at all levels, across a geographic region.

• Experience in designing, deploying, and managing VMware-based virtualization.

• Document design, implementation, and troubleshooting procedures for VMware cloud solutions.

• Expert-level proficiency in designing VMware environment based on Performance Requirement.

• Strong scripting and automation skills using tools such as PowerShell, Python, or VMware PowerCLI.

• Strong experience in Upgrading VMware components and tackling Issues during upgrades.

• Expert-level proficiency in designing customer Workload specs based on the requirements from application.

• Expert-level proficiency on Storage and network protocols supported by VMWare.

• Fundamental Knowledge on Hardware, Network and Storage concepts is a must.

• Solid understanding of cloud computing principles and architectures, including private, public, and hybrid cloud models.

• Strong communication and interpersonal skills, with the ability to effectively communicate technical concepts to both technical and non-technical stakeholders.

• VMware certifications such as VMware Certified Professional (VCP) or VMware Certified Advanced Professional (VCAP) would be a plus.

• VMware certifications such as VMware Certified Professional (VCP) or VMware Certified Advanced Professional (VCAP).

• ITIL Foundation certification preferred.

• Knowledge of Remote Support and Remote monitoring processes and concepts

• Knowledge on Service Now

Accountability, Accountability, Action Planning, Active Learning, Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Solutions, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 5 more}

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

#bulgaria

Job:

Services

Job Level:

Expert

    

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.