Job Description:
Pluxee is a global player in employee benefits and engagement that operates in 31 countries. Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits.The Digital Workplace Engineer plays a critical role in driving innovation, operational efficiency, and end-user satisfaction across the organization’s workplace environment. This position requires a leader with the technical expertise, strategic vision, and executional capability to deliver world-class digital workplace solutions. The role is vital in ensuring seamless collaboration, productivity enhancement, and the highest security standards for our multi-regional teams.
Implementation & Continuous Improvement: Spearhead the deployment, maintenance, and continuous improvement of workplace software and hardware solutions.
Collaboration Across Teams: Work with global, regional, and local teams to align operational capabilities with overarching corporate strategies.
End-User Resource Optimization: Architect and optimize end-user resources (hardware, software, and access), with a focus on auditing, cost efficiency, and regulatory compliance.
Microsoft Productivity Tools: Oversee the deployment, configuration, and lifecycle management of Microsoft productivity tools, including Office 365 services.
Asset Management & Automation: Drive operational excellence in end-user asset management through automation, rigorous security, and auditing practices.
Technical Issue Resolution: Rapidly diagnose and resolve technical issues within Microsoft Workplace applications, ensuring minimal downtime and maximum efficiency.
Performance Monitoring & Reporting: Monitor performance metrics, provide actionable insights through advanced reporting, and implement optimization initiatives.
Training Program Development: Develop and execute impactful training programs to empower employees in advanced workplace tool usage.
Emerging Technologies Evaluation: Evaluate emerging technologies and integrate transformative solutions to enhance organizational productivity.
Vendor Relationship Management: Strategically manage vendor relationships, negotiate contracts, and ensure the delivery of premium services.
Documentation & Process Standardization: Standardize and refine documentation of workplace processes at the regional level, contributing to global operational frameworks.
Workplace Strategy Implementation: Guide countries in implementing workplace strategies, co-developing tailored solutions aligned with organizational standards.
ITIL Process Leadership: Champion ITIL processes across service management activities and enforce adherence to key performance indicators (KPIs) to maintain service excellence.
Proven Expertise: Minimum of 5 years in workplace engineering, managing complex, multi-regional environments, with a demonstrated success in delivering impactful solutions.
Technical Mastery: Comprehensive knowledge of Microsoft 365 productivity tools, endpoint management solutions (Intune, Tanium preferred), ITIL v4 frameworks, and scripting for process automation.
Leadership: Exceptional communication and interpersonal skills, with the ability to influence and align diverse teams across geographies.
Strategic Thinking: Strong analytical and decision-making abilities, driving innovation and challenging the status quo to achieve business objectives.
Adaptability: Thrive in dynamic, multicultural environments with a relentless commitment to client satisfaction and operational excellence.
Project Management: Proven ability to manage initiatives from conception to execution, delivering measurable outcomes on time and within budget.
Microsoft 365 Tools: Expert-level experience managing Microsoft 365 tools, including Exchange Online, SharePoint, Teams, OneDrive, and Power Automate.
Endpoint Management: Advanced endpoint management capabilities, with Intune expertise required and Tanium experience considered a plus.
ITSM Workflows: Mastery of ITSM workflows and tools, particularly ServiceNow, for seamless incident, problem, and change management.
Windows OS & Endpoint Security: Strong understanding of Windows operating systems, patch management, endpoint security, and data protection regulations.
Automation Tools: Extensive experience with automation tools (PowerShell, Power Automate) to optimize workplace processes.
End-User Deployment: Proven track record in designing and implementing scalable, secure end-user deployments.