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Global Account Director - Location: UK
We are seeking an experienced and dynamic Global Account Director to join our Life Sciences team. The ideal candidate will bring a wealth of experience in complex client relationship management, Facilities Management service delivery, and vendor coordination. This position demands strong team leadership and stakeholder management, strategic alignment, and financial acumen to drive account service delivery, growth and deliver superior client outcomes. This role will report into the Life Sciences global account structure.
Key Responsibilities:
Client Relationship Management
Serve as the primary point of contact and trusted advisor for assigned corporate client globally
Develop and maintain strong, trust-based relationships with senior executives within client organization
Conduct regular strategic reviews with clients to ensure alignment with their evolving business objectives
Proactively identify and address client concerns, ensuring high levels of satisfaction and retention
Organize and lead quarterly business reviews, presenting performance metrics and strategic recommendations
Service Delivery Oversight
Manage the end-to-end delivery of corporate real estate services globally
Coordinate and manage the agreed scope through the JLL team and vendor relationships
Develop and implement standardised processes to ensure consistent, high-quality service delivery across all locations and service lines
Monitor key performance indicators (KPIs) and service level agreements (SLAs) to maintain service excellence
Lead root cause analysis and implement corrective actions for any service delivery issues
Financial Management
Assume full P&L responsibility for assigned account and responsibility for contract commercial terms and savings initiatives
Develop annual budgets and long-term financial forecasts for each account
Implement strategies to improve profitability, including cost optimisation and revenue enhancement initiatives, looking for areas of growth
Monitor financial performance against budgets and provide regular reports to senior management and client
Identify and manage financial risks, ensuring appropriate mitigation strategies are in place
Account Growth and Business Development
Set and achieve ambitious growth targets for assigned accounts, typically 10-15% year-over-year
Identify and pursue opportunities to expand services within existing accounts, including cross-selling and upselling
Develop strategies to grow accounts across other business lines (e.g., Project Management, Facilities Management, Transactions) and geographies
Collaborate with internal teams to create tailored, innovative solutions that address complex client needs
Participate in RFP responses and new business pitches to secure account expansions
Team Leadership
Lead and mentor the regional facilities team, across various disciplines
Foster a culture of excellence, innovation, and continuous improvement within the team
Conduct regular performance reviews and develop career progression plans for team members
Ensure team members have the necessary resources, training, and support to meet client expectations
Collaborate with HR to recruit and retain top talent for the account team
Vendor Management
Manage the selection, onboarding, and performance of third-party vendors. Work with Sourcing & Procurement team to drive vendor partnership and performance.
Negotiate and manage vendor contracts to ensure optimal service delivery and cost-effectiveness
Implement a vendor scorecard system to regularly evaluate performance and drive continuous improvement
Foster strong relationships with key vendors to drive innovation and service improvements
Ensure vendors comply with all relevant regulations and company policies
Risk Management and Compliance
Ensure compliance with all relevant local and international regulations, including Quality (GxP), GDPR, health and safety laws, and anti-corruption legislation
Implement comprehensive risk management strategies to protect client interests and company reputation
Collaborate with legal and compliance teams to address any potential issues proactively
Reporting and Analytics
Develop and maintain comprehensive dashboards to track account performance across key metrics according to contractual requirements
Utilize data analytics to identify trends, opportunities, and areas for improvement within accounts
Prepare and present monthly, quarterly, and annual reports to both internal stakeholders and clients
Leverage business intelligence tools to provide data-driven insights and recommendations
To success in this role, you’ll need-
12+ years of experience in corporate real estate services or related industry, with at least 5 years in a senior account / facilities management role
Proven track record in managing large, complex client accounts across multiple countries. Managing to contract and high commercial acumen.
Strong understanding of the global real estate market, including local regulations, market trends, and cultural nuances
Excellent leadership, communication, and negotiation skills, with the ability to influence at all levels of an organisation
Demonstrated ability to drive business growth and manage P&L for accounts of £10M+ annual revenue
Proficiency in financial modeling, data analysis, and presentation software (e.g., Excel, PowerBI, Tableau)
Additional Information:
Candidates must have the right to work in the UK
Competitive salary and benefits package, including performance-based bonuses and equity options
Opportunities for career advancement within a global organization
Location:
On-site –London, GBRIf this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email EMEATA@jll.com or call +44 (0)20 7493 4933 to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
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