General Manager

Job Title

General Manager

Job Description Summary

The General Manager will be responsible for planning, organizing, implementing and controlling all aspects of the operation of the CORE a downtown Calgary 2M sq. ft. mixed use office/retail portfolio, so as to protect the Landlord’s investment and maximize the cash flow and return on that investment, all within the established budgetary limits and Corporate and governmental policies and objectives.

Operating property in a “First Class” manner, with respect to maintenance, staffing, marketing, administration and general operations, to ensure tenants and customers are provided the highest level of service and services commensurate with marketplace requirements.

Job Description

KEY RESPONSIBILITIES:

Tenant Relations:

• Develop and maintain a program to foster positive tenant relations
• Create an environment in which tenants adhere to property operating rules through a program of education and voluntary compliance

Manage Personnel:

• Oversee the development and effectiveness of key direct reports: Retail Property Manager, Office Property Manager, Senior Administrative Assistant, and liaise with Operations Manager, Security Manager, Project Manager and Leasing staff.
• Coordinate effective interviewing, employment, training, performance appraisal, wages and salaries, and termination of personnel
• Implement an ongoing program to build first line supervisory skills, develop and mentor staff

Capital Budget Planning:

• Provide information for the capital budget for discussion with the Director of Asset Services
• Coordinate with the Director of Asset Services the completion of each year’s approved items within budget

Direct Property Accounting Functions:

• Develop and manage the Annual Budget
• Forecast revenue and expenses for the property
• Develop proper strategies to meet cash flow objectives
• Direct an aggressive effort aligning both the company’s and the property’s goals to minimize accounts receivable balances
• Monitor monthly financial statements: all utility expenses and recoveries, real estate taxes and recoveries, etc.

Direct Property Security:

• Develop in conjunction with the Security Manager, an appropriate property specific security plan
• Maintain a safe and secure environment, minimize security incidents and ensure that all incidents or accidents which occur on the property are handled in accordance with established procedures

Direct Property Maintenance:

• Liaise with Operations Manager to develop and implement preventative maintenance, housekeeping, landscaping and repair programs
• Maintain a program to effectively conserve energy, control utility costs and retain a current billing position on energy charges to all tenants
• Ensure implementation of and on-going compliance with all governmental and corporate programs and policies such as: risk management, preventative maintenance, environmental programs, worker’s compensation, employee safety and other programs (as developed)
• Inspect property on a daily basis, noting and implementing correction of all deficiencies
• Identify opportunities for greater efficiency and productivity, research and recommend alternative actions

Tenant Construction/Coordination:

• Liaise with Project Manager for tenant coordination, tenant construction and property renovations in accordance with Landlord’s Tenant guideline package and requirements
• Respond to tenant inquiries and effectively communicate with tenants with regard to property policies and procedures and special operational problems or activities

Risk Management Program:

• Respond promptly to all insurance recommendations and take appropriate action to minimize the risk of serious property damage

Owner/Client Relationships:

• Prepare and present (where required) formal updates to owners and monthly status reports for review by clients and senior management

Manage Community Relations:

• Develop proper relationships with town, city or provincial agencies and departments as well as local charitable organizations that have jurisdiction over, or are involved with the property

Direct Marketing Strategies:

• Ensure that the marketing plans for the centre as developed by the Marketing Director and the Retail  Property Manager are executed effectively
• Monitor the Promotion Fund budget and ensure adherence to the marketing plan

SUSTAINABILITY:

• Set targets and goals for energy efficiency, greenhouse gas emissions, water usage and recycling
• Review consumption trends regularly with operations staff
• Keep abreast of new developments and industry standards and practices for efficient building operations by attending industry events and participating in company or industry committees
• Initiate, organize, conduct and participate in community and charitable events that involve the building, its tenants or tenant employees
• Organize and participate in volunteering or charitable events where the staff have the opportunity to support the community
• Liaise with Operations manager to achieve and maintain ESG designations such as LEED, Wired Score, and Well.

QUALIFICATIONS:

The successful candidate will possess:

• Minimum 5 years property management experience
• Business Degree, Diploma or equivalent supplemented with courses in property management
• CPM, RPA, CSM or equivalent designation is preferred
• Must have a valid Alberta Real Estate License or achieve a license within 6 months of employment
• Relationship/Leadership Skills - Able to communicate effectively and professionally, both oral and written; able to develop and sustain cooperative working relationships with senior management, contractors, tenants and the public; able to partner with clients to meet client needs; self-motivated, professional and flexible; able to motivate, empower and coach/counsel staff in the achievement of performance goals; able to exercise discretion and confidentiality
• Organizational/Multi-Task Skills - Able to allocate one's time effectively, work under pressure and manage tight deadlines; able to handle multiple demands and competing priorities, adapt to new ideas and constant changes; able to cope with changing client needs and deliver successful results within agreed upon timeframes; detail oriented and accurate
• Decision Making Skills - Able to resolve problems using facts and sound reasoning; able to achieve goals using a strategic approach; proven innovation with a willingness to manage and adapt to change
• Computer Skills - Advanced knowledge of Word and Excel

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.

The company will not pay less than minimum wage for this role.

The compensation for the position is: $ 125,395.40 - $147,524.00

Cushman & Wakefield is committed to equity in employment and our goal is to have a diverse, inclusive, and barrier-free workplace. If you are a person with a disability and need the job posting in an alternative format or any other accessible accommodations during the hiring process, please email your request to canadarecruitment@cushwake.com. Please refer to the job title and job location when you contact us.

Cushman & Wakefield s’engage à respecter l’équité en matière d’emploi. Notre objectif est d’offrir un milieu de travail diversifié, inclusif et exempt d’obstacles. Si vous êtes une personne handicapée et que vous avez besoin de recevoir l’offre d’emploi dans un autre format ou d’accéder à toute autre mesure d’adaptation au cours du processus d’embauche, veuillez soumettre votre demande par courriel à canadarecruitment@cushwake.com. Veuillez mentionner le titre de poste et le lieu de travail au moment de communiquer avec nous.

INCO: “Cushman & Wakefield”