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About the Team
Paradox is transforming how the world hires. As the creator of the first-of-its-kind conversational recruiting platform, we empower organizations to fundamentally reimagine their talent acquisition process.About the Role
As a Functional Consultant, this role is responsible for delivering software implementation projects that range in scope and complexity, leading customer configurations from post-sale through launch.
Responsibilities:
Provide consultation to customers, supporting all stages of new customer onboarding - from understanding their unique needs, challenges, and goals to guiding them on standards for using our solutions to tackle their business challenges, solution design, user acceptance testing, and go live.
In accordance with the project plan, deliver the contracted products and services, applying Paradox's implementation methodology to ensure consistency in the customer experience and expedite the time it takes for our customers to see value from our solutions
Collaborate with internal Paradox teams to deliver platform configurations and track progress towards timely completion of work
Complete configuration and testing for enterprise customer based on the requirements and design specifications for the customer
Work closely with Customer Success Managers/Directors to share knowledge and ensure a smooth transition into release and ongoing adoption
Contribute to large, complex implementation projects in collaboration with Implementation team members
Providing mentoring to team members and document processes for continuous improvement.
Advocate for customers with our product teams, influence roadmap decisions, and suggest improvements in our customer onboarding process.
About You
Basic Qualifications:
3-4+ years of experience managing SaaS software implementation projects in a SaaS environment
Extensive knowledge of the HR technology industry, including HCM, HRIS, ATS and CRM platforms
Experience administering/implementing software systems for companies with 2,500+ employees
Other Qualifications:
High attention to detail and strong conscientiousness in project delivery
Superb communication skills across multiple channels
Experience conducting discovery to understand client processes and difficulties
Excellent problem solving skills and the ability to develop and propose solutions that meet the client’s business needs
Available to travel up to 25% for client engagements
Our Approach to Flexible Work
With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.
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