Your new role
The Front of House team reports directly to the Workplace Experience Manager, and is ready to greets visitors, celebrities and VIP’s into Leicester Square and Holborn. Being polite, approachable, and professional at all times is imperative.
The ability to work as a team with workspace and security to ensure company policies are followed. The two sites have different aspects with Leicester Square being extremely busy in peak times with visitors and VIP’s. Holborn has more administrative responsibilities as well as working with the main reception to uphold the building processes.
FOH roles puts you in the very centre of our business, keeping everything ticking over. You support everyone within that business, whether they’re temporary PAs, IT staff, cleaners, sales teams, or the most senior executives. That’s a lot of responsibility – and it makes working as a receptionist a very rewarding role for the right candidate.
Key Responsibilities
You’ll be part of a team that is responsible for the efficient day to day running of the Leicester Square and Holborn reception desks. With a professional manner you’ll will be working with our enthusiastic team, assisting guests with signing in on our Envoy visitor management system, as well as ensuring our NDA is signed, unless agreed otherwise by senior members of Global.
You will be requested to perform various admin duties, such as booking in-house events via data entry on an excel spreadsheet, monitoring security passes issued daily, sending weekly emails to relevant teams, and managing the meeting room booking systems along with any issues that may occur, troubleshooting in a timely manner.
Responsible for setting Wi-Fi passwords daily.
What You’ll Love About This Role
Think Big: Proactively suggest new ideas or efficiencies that elevate the workplace experience for guests and colleagues.
Own It: Take full responsibility for maintaining a professional, welcoming front of house environment, owning every detail from the first greeting to the final farewell.
Keep it Simple: Streamline processes and practices that make reception and administrative tasks easier and more effective.
Better Together: Champion teamwork by offering help where needed and contributing to a positive workplace culture.
What Success Looks Like
Creating a seamless, welcoming experience for everyone who visits our offices. Guests and colleagues feel valued from the moment they arrive, with every interaction reflecting Global’s warmth and professionalism.
The reception runs smoothly and looks its best, with the team working proactively to anticipate needs, solve problems quickly, and communicate clearly across departments.
Ultimately, success is when Front of House feels like the heart of the building, setting the tone for the day and leaving a lasting positive impression.
What You’ll Need
The ideal candidate will be proactive and willing to develop and implement innovative solutions, capable of the following:
Previous front of house experience is preferable, but not necessary.
Have previous experience of providing administration support in a similar role.
Experience using a Mac, coupled with proficient computer literate skills, with strong experience of office software packages (i.e. Word & Excel.), with strong attention to detail.
Have the ability to use their own initiative with minimal supervision and deal with routine queries as they arise, escalating others as necessary.
You should have a professional telephone manner, and have exceptional customer service with staff & guests.
The ability to multi-task, in a fast-paced environment. You’ll have a varied workload, working with facilities, events & security team where needed.