FPI & BSA Project Advisory Specialist

At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives.

Must be legally eligible to work in the United States without sponsorship, now or in the future, to be considered.

Who is Customers Bank?

Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with.

We get you further, faster. 

Focused on you: We provide every customer with a single point of contact. A dedicated team member who’s committed to meeting your needs today and tomorrow.

On the leading edge: We’re innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead.

Proven reliability: We always ground our innovation in our deep experience and strong financial foundation, so we’re a partner you can trust.

What You’ll Do:

This position is responsible for maintaining subject matter expertise in Fraud Prevention, BSA/AML, and OFAC-related regulations and controls within the Bank. Operating as part of the second line of defense, the Fraud and BSA Project Advisory Specialist provides support, guidance, and oversight to business units to ensure the identification, assessment, and mitigation of financial crime risks across the organization during new projects and product initiatives.

• Provide BSA compliance and fraud risk insight for new product initiatives and major projects.
• Conduct risk evaluations, due diligence, and assist in the completion of special projects as assigned.
• Research and provide expert opinions on compliance, BSA/AML, OFAC, and fraud prevention questions.
• Monitor and interpret new and changing laws, regulations, and industry guidance, advising management on required actions.
• Support the coordination and communication of required regulatory and operational changes across the Bank.
• Maintain accurate documentation and tracking of internal and external audit findings and compliance issues.
• Participate in Go/No-Go calls when projects/initiatives approach the final go-live date
• Partner with internal audit, regulators, and business line management to provide documentation and subject matter expertise as needed.

What Do You Need?

• Strong analytical, critical thinking, and problem-solving skills with sound and balanced judgment.
• Time management and priority setting; ability to manage multiple competing deadlines.
• Effective verbal and written communication skills, including report writing and documentation.
• Proactive identification of risks and ability to develop practical solutions.
• Strong relationship-building and collaboration skills across departments and management levels.
• Ability to work independently as well as part of a cross-functional team.
• Comprehensive understanding of financial crime risk management, regulatory expectations, and industry best practices.
• Maintain up-to-date knowledge of Bank policies, procedures, and applicable laws and regulations.

In addition, this role will:

• Attend calls and meetings, take notes, and retain documentation throughout the course of the product or project.
• Work closely with business units to ensure a thorough understanding of products and services.
• Collaborate with BSA/AML and Fraud Management to share information, solicit feedback, and identify or eliminate potential control gaps.
• Conduct independent research and analysis as needed.
• Facilitate and document the “go/no-go” decision process for initiatives, coordinating with BSA/AML and Fraud Management when formal votes are required.
• Prepare and finalize memos summarizing decisions, findings, and recommendations.
• Perform any other related tasks necessary to support effective oversight and risk management.

Must Haves

• Strong knowledge of BSA/AML, OFAC, and Fraud Prevention regulations, risk mitigation, and industry typologies.
• Bachelor’s degree or a minimum of 5 years of experience in BSA/AML, fraud risk management, or compliance roles.
• Proven ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Demonstrated accountability, ownership, and attention to detail.
• Strong business acumen and ability to apply both technical and general business knowledge to resolve complex issues.

Nice to Haves

• ACAMS, CFE, or other relevant certifications preferred.
• Working knowledge of Red Flags and Identity Theft Program requirements.
• Experience collaborating with auditors and regulatory examiners.

Technology Skills:

• Ability to work with the Microsoft Suite and learn/work with other Customers Bank’s applications.

Customers Bank is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

We also provide “reasonable accommodations”, upon request, to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws. 

Diversity Statement:

At Customers Bank, we believe in working smart, working together, and having fun while delivering innovative solutions and memorable experiences for our customers. We are committed to the continual advancement of a culture which reflects the value we place on diversity, equity, and inclusion. We honor the diverse experiences, perspectives, and identities of our team members, and we recognize that it is their passion, creativity, and integrity that drives our success. Step into your future with us! Let’s take on tomorrow.