About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Four Seasons Resort Mallorca at Formentor, perched on the spectacular Formentor Peninsula and surrounded by panoramic views of the Mediterranean and the stunning landscape, first opened its doors in August 2024 following an extensive restoration and renovation of the historic property, originally inaugurated in 1929 on a vast private estate. After its successful debut, the resort will reopen to guests in March 2025, reaffirming its status as a unique destination of luxury and elegance on the island.As a F&B Supervisor, you will be responsible for overseeing the service within your assigned area, ensuring that each guest enjoys an exceptional experience that reflects the highest standards of quality and hospitality. You will actively support the daily operations, assist in coordinating the team, and lead by example through a hands-on approach. Your role is key in maintaining smooth service flow, ensuring attention to detail, and fostering a positive and professional environment for both guests and colleagues.
• Oversee and support the service team during daily operations in your assigned area, ensuring seamless and efficient service.
• Deliver personalized and attentive service, anticipating guest needs and ensuring their satisfaction.
• Assist in coordinating and organizing team tasks to maintain a smooth workflow and consistent service standards.
• Provide guidance and on-the-job training to colleagues on service techniques, presentation, and product knowledge.
• Collaborate closely with the kitchen and other departments to ensure proper timing and coordination of service.
• Handle guest requests and feedback with professionalism, resolving any issues promptly and effectively.
• Ensure compliance with operational procedures, hygiene, and safety standards.
• Monitor the setup, cleanliness, and overall readiness of the service area before, during, and after service.
• Assist in controlling inventory, supplies, and equipment relevant to the outlet’s operations.
• Support the management team in implementing service improvements and maintaining brand standards.
• Previous experience in Food & Beverage service, ideally in a senior waiter or section leader role.
• Strong sense of responsibility and ability to lead by example.
• Excellent interpersonal and communication skills.
• Guest-focused mindset and ability to deliver intuitive, anticipatory service.
• Organizational skills and attention to detail.
• Ability to work efficiently under pressure while maintaining composure and professionalism.
• Knowledge of service techniques, menu items, and operational procedures.
• Flexibility to work rotating shifts, including mornings, evenings, weekends, and holidays.
• High level of spoken and written proficiency in English and Spanish.
• Competitive salary, wages, and a comprehensive benefits package.
• Excellent training and development opportunities.
• Complimentary accommodation at other Four Seasons Hotels and Resorts.
• Complimentary dry cleaning for employee uniforms.
• Complimentary employee meals.
• Discounts at our hotel restaurants.
• Discounts on local services.
• Possibility of accommodation and transportation to work (at a reduced cost).
Seasonal contract, full time, 40 hours per week, with consecutive and rotating shifts (including early mornings, days, evenings, and weekends).