About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
A resort-like sanctuary in Kuwait’s heart. Discover a modern urban sanctuary in the heart of Kuwait City: a contemporary curation of Middle Eastern architecture, dazzling art and resort-like spaciousness, where striking sculptures seamlessly merge with traditional design. In this enclave of wonder – the first and only hotel in Kuwait to receive the prestigious Forbes Five-Star rating – you’ll find soaring rooftop restaurants, leisure facilities and the city’s largest guest rooms. Catch up with friends in the chic surrounds of Al Soor (known as La Chocolaterie of Kuwait), relax in air-conditioned cabanas by the infinity pool, ascend to a buzzing rooftop and wander the lush adjacent parkland. And with the city’s malls and souks within a few minutes’ drive, you can experience all the spoils of the city without spoiling your precious relaxation time.What You Will Do
Supervise and oversee daily operations of the Lobby Lounge, ensuring all guests receive service in line with Four Seasons standards of excellence.
Conduct opening procedures including unlocking cabinets, setting up amenities, and organizing service areas for smooth operations.
Carry out closing procedures at the end of each shift, ensuring all reports and checklists are accurately completed.
Schedule and supervise the team, monitor performance, and manage payroll records in accordance with budgeted guidelines.
Utilize the hotel’s POS system to process sales, print and close checks, and generate end-of-day revenue reports.
Ensure adequate supply levels by ordering and maintaining stock for daily operations.
Coach, guide, and train the team on service standards, product knowledge, and guest engagement to consistently deliver memorable experiences.
What You Bring
Minimum of 3 years of experience in a similar supervisory role within a luxury five-star hotel or high-end lobby lounge in the Middle East.
Fluent in English and Arabic, both spoken and written.
Strong leadership, organizational, and time management skills.
Ability to multitask, remain calm under pressure, and prioritize effectively in a fast-paced environment.
Female candidates are highly preferred due to the nature of the role.
What You Will Get
Full board single living accommodation in a high-quality, well-resourced residence with complimentary Wi-Fi.
Complimentary stays at Four Seasons Hotels & Resorts worldwide.
Regular social and sporting events to foster engagement and wellbeing.
Paid home leave tickets and comprehensive employee benefits.
Free transportation to and from work, complete with Wi-Fi connectivity.
Work Authorization
The hotel will apply for the necessary work authorization for the successful candidate.