Job Description:
Primary Responsibilities
Analyse and make the customer information meaningful to support Flight Operations Support & Training Customer Strategy:
Deliver performance indicators (KPIs) on FOSD and FOSC performance.
Analyse data and identify trends,
Develop and update Dashboards,
Support the strategy.
Deliver data to ensure the Customer One Voice standard within FOSD and FOSC community:
Update the Slides pack with inputs from mentors/champions,
Organise drives structure and ensure that everyone in the community knows how to find the information
Update FOSD Manual and ensure proper implementation:
Update the FOSD Manual to ensure SC alignment,
Organise awareness sessions for newcomers.
Organise and monitor CSIP:
Analyse CSIP data for Flight Ops and Training,
Monitor the follow up of actions.
Represent Flight Operations Customer-Facing Teams in Salesforce Ambassadors Network which is a regional network of Salesforce Focal points for Customer Support:
Define the standards to be followed,
Translate digital needs into clear business requirements (and vice versa) and deploy them into Salesforce.
Secondary Responsibilities
Provide support on the FOSD hiring together with HRBP:
Create the strategy on the hiring plan,
Screen the candidate according to the requirement,
Organise the interview and provide the feedback.
Customer Visits and External Events
Provide the support to organise the meeting at the Airbus facility in Bangkok,
Local support from the regional office working with the event team.
Personal & Interpersonal Skills
Strong stakeholder management and coordination skills
Strong communication skills
Excellent organizational skills
Critical thinking and challenge the status quo
Cultural awareness and ability to adapt
Ability to work in a fast changing environment
Multi-tasking skills.
Languages : English: Fluent
Professional skills
Master in Aerospace Engineering or Business Management / Administration.
Advanced skills with Google Suite applications or equivalent
Advanced skills with Salesforce in data analysis and creation of dashboards.
Project Management Experience
Knowledge of and experience with Airbus quality processes
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
Company:
Airbus Flight Operations Services LimitedEmployment Type:
Permanent-------
Experience Level:
ProfessionalJob Family:
Customer Flight/Mission & Ops SupportBy submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.
Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com.
At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.