First Response Case Manager

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Position Title: Case Manager (First Response)

Classification: SCHADS Crisis Level 2 / Social Level 4
Location: Still Waters – Ashmore
Status: Full-Time, Permanent – Maximum Term (6 months )  

8am – 4pm Monday – Friday

Why this role matters

The Salvation Army (Salvos) is one of the largest providers of homelessness services across the country. Our philosophy is that every person should be afforded dignity and respect and that no one should be without a safe, affordable, and secure home. We provide services and supports to adults, and families with accompanying children in the form of accommodation, case management, assertive outreach, financial assistance, community connection and referral services.

About the Role

The Case Manager (First Response) provides both over-the-phone and face-to-face support, including triage, interim response, and case management services to individuals and families across South-East Queensland.

This role supports people who are at risk of or currently experiencing homelessness through initial assessment, appropriate referrals, and the development and implementation of person-led case plans. The work is guided by person-centred, trauma-informed, resilience-building, and strengths-based approaches to achieve meaningful outcomes for clients.

How you will make an impact:

• Deliver services in line with the National Homelessness Stream Model of Care, ensuring consistency with national standards and expectations for individuals, partners, and the wider community.
• Provide timely responses to phone and email inquiries, including interim assessments and risk evaluations using appropriate tools (e.g., QHIP, AVHHTS, safety plans).
• Respond to walk-in clients, conducting assessments and making appropriate referrals.
• Build and maintain respectful, empowering relationships that encourage choice, self-determination, and active participation.
• Provide case management support in accordance with The Salvation Army (TSA) case management models and standards of practice.
• Conduct ongoing assessment of client needs, vulnerabilities, and progress from intake through to case closure.
• Collaboratively develop and implement individualised case plans that address client goals, needs, and barriers.

What you will bring:

• Degree qualification in Social Work, Welfare, Community Development, or a related field; or extensive relevant experience demonstrating high-level sector knowledge and skills.
• Proven experience in a social services environment, including client assessment and case management.
• Current QLD Working with Children Check (required as the position operates at a site that provides overnight accommodation to young people and/or supports families in-home).
• Current Driver’s Licence.

What we offer

The Salvos offer eligible employee's a well-balanced package of meaningful benefits including:  

• Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit. 

• Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities. 

• Access to EAP and health & wellness initiatives incl Fitness Passport 

• Ongoing training and development opportunities that enhance on the job skills and proficiency. 

• Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts. 

About us 

The Salvation Army (Salvos) is a Christian movement and one of Australia's largest and most-loved charities.  We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, the Salvos are always there providing support, safety, community, and opportunity. 
 

How to apply:

Are you ready to make a difference and help individuals rebuild their lives? Please submit your resume and cover letter detailing your alignment with the role's requirements.   Together, we can create lasting change and build a more inclusive and compassionate community. 

Applications will close as soon as a suitable candidate is secured.  

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration