Field Services Supervisor

Why Verifone

For more than 30 years Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide.

Verifone has a diverse, dynamic and fast paced work environment in which employees are focused on results and have opportunities to excel. We take pride in the fact that we work with leading retailers, merchants, banks, and third party partners to invent and deliver innovative payments solution around the world. We strive for excellence in our products and services, and are obsessed with customer happiness. Across the globe, Verifone employees are leading the payments industry through experience, innovation, and an ambitious spirit. Whether it’s developing the next platform of secure payment systems or searching for new ways to bring electronic payments to new markets, the team at Verifone is dedicated to the success of our customers, partners and investors. It is this passion for innovation that drives each one of our employees for personal and professional success.

What's exciting about the role

The Field Service Coordinator supports our field services operations across Latin America. This position is responsible for managing and following up on customer requests, ensuring smooth communication and coordination between Verifone and our external vendors. The ideal candidate will have hands-on experience in field service operations, particularly in Mexico, and strong analytical skills.

Key Responsibilities

• Act as the primary liaison between Verifone and field service technicians, merchants, and vendors.
• Coordinate and monitor field service activities, ensuring timely resolution of customer requests and service issues.
• Manage daily operational tasks including:
  • Service reporting and performance tracking
  • Invoicing and documentation
  • Special projects related to field operations
• Analyze service KPIs and identify areas for improvement.
• Oversee inventory and logistics related to field service deployments.
• Collect, organize, and interpret technical data from field teams and vendors.
• Ensure clear and consistent communication between internal teams and external partners.
• Provide proactive support and follow-up on customer service issues related to field operations.

Qualifications

• Bachelor’s degree is not required but is a plus.
• Minimum of 5 years of experience in field services or a related operational role.
• Strong understanding of the field services market in Mexico, including working with technicians and merchants.
• Proficiency in data analysis, report manipulation, and KPI tracking.
• Experience with inventory management and operational logistics.
• Excellent communication skills
• Spanish fluency required
• English B2 proficiency for internal communication with managers and directors

Our commitment

Verifone is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Verifone is also committed to compliance with all fair employment practices regarding citizenship and immigration status.