Field Service Engineer

Micromeritics is hiring a Field Service Engineer (FSE) to support our customers and sales team within their assigned regions: Northwest France & Wallonia. The Field Service Engineer focuses on the service, support, and installation of Micromeritics products for our customers.

The FSE interfaces with all sales, support, and service group members within the France and EU teams. In addition, the FSE will work together with our US Global Service Team located in Atlanta, GA, USA.

This Position Will be Attractive

• If you want to work in a best-in-class scientific instruments manufacturer with a fun, engaged and professional team of scientists, engineers, and team members.
• Receive competitive salary, bonuses, and commissions.
• Have a company car, mobile phone, and home office stipend.
• Receive training on Micromeritics' product portfolio including surface area, catalyst characterization, and powder flow.
• Manage your own territory and schedule.

The Field Service Engineer will:

• Perform all service activities of company instruments following internal guidelines, established procedures and customer requirements.
• Provide technical troubleshooting and support by phone and email.
• Provide on-site installation, service, and repair of company products with the aim of exceeding the customer’s expectation and ensuring customers are able to successfully use Micromeritics technology and instrumentation.
• Actively promotion Micromeritics company’s products and services.
• Ensure professional relationship with our customer base to achieve customer loyalty and escalate issues as necessary to solve critical problems in the most expedient way possible.
• Follow the company’s guidance regarding ethical business.
• Responsible for the management and maintenance of the company’s assets provided, such as vehicle, parts stock & inventory, computer, telephone, general tools, software and manuals etc.
• Organise and plan own work schedule by coordinating with all necessary partners such as administration, sales and senior management.
• Ensure prompt submission of field service reports, expense reports, etc.
• Ensure alignment of all activities at the customer site with the rest of Micromeritics and report important information with respect to our customers (e.g. information about proposed new purchases to sales and general business intelligence

Education and Experience

• Background and education in electro-mechanical technology, electronics, chemistry, or engineering.
• Fluent in French language.
• Driver's license
• France Work Permit
• Minimum of 1 year of experience servicing analytical equipment or similar applications experience.
• Strong problem-solving skills
• Good verbal and written communication skills, ability to work across all levels, groups, and regions
• Good organizational skills with the ability to manage multiple tasks with differing priorities
• Engineers with a proactive attitude do well in this position.
• Proficient in English language skills.
• Demonstrated interpersonal skills
• Acceptance to travel occasionally outside of France for training and occasional on-site customer support within Europe or the United States.

About us - Malvern Panalytical, Micromeritics and SciAps. 
Together we are a powerful and highly complementary combination of market leading technologies. 

We are the toolmakers for the world's most innovative companies, academic institutions, and government laboratories. We are their partners in discovery.

Malvern Panalytical instruments analyze the chemical, physical and structural nature of materials, from proteins to polymers and semiconductors to minerals. Our leading technologies measure particle size, shape, concentration and zeta potential, biomolecular interactions and stability, elemental concentrations and crystallographic structure.

Micromeritics manufactures systems for the characterization of particles, powders, and porous materials for a wide- range of end markets including catalysts, chemicals, building materials, clean-tech and battery.  Our leading technologies measure surface area, porosity, density, adsorption and particle activity.

SciAps specializes in portable X-ray fluorescence (XRF), laser-based (LIBS) and near-infrared (NIR) analyzers to measure any element in any environment. SciAps is the Center of Excellence for our handheld instruments.
We have a global footprint with R&D and manufacturing sites in North America, Europe, and Asia.

We are more than 2,500 employees in a customer-focused organization with sales and service offices in 20 countries, all committed to delivering expert and responsive customer support.

Part of Spectris plc, a publicly traded FTSE 250 company, Spectris combines precision with purpose, delivering progress for a more sustainable world. Precision is at the heart of what we do – our leading, high-tech instruments and software equip our customers to solve some of their greatest challenges to make the world cleaner, healthier and more productive.

Malvern Panalytical, Micromeritics & SciAps
Your Partners in Discovery

Malvern Panalytical, Micromeritics and SciAps, part of the Spectris Group, are committed to a diverse and inclusive culture where everyone can thrive and achieve a fulfilling career. Changing the world isn’t something you can do on your own, or with a single way of thinking; it takes a wide collection of experiences, stories, knowledge, and expertise. We encourage applications from underrepresented individuals and people with diverse backgrounds. Although we always select the most qualified applicant for each role and make all decisions without regard to race, sex, age, or any other protected class, we are an inclusive, equal opportunity organization that prizes diversity. Your unique perspective is important to us.