Field Service Engineer, Spain Barcelona Area

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Cleanroom: no hair products, jewelry, makeup, nail polish, perfume, exposed piercings, facial hair etc... allowed, Cold Room/Freezers -22degreesF/-6degrees C, Laboratory Setting, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

Job Description

Field Service Engineer position available in the Barcelona region of Spain

Become part of the Thermo Fisher Scientific Inc. team as a Field Service Engineer in the lively Barcelona vicinity, where our modern solutions propel world-class scientific advancements. This presents an outstanding opportunity to engage with innovative technology and contribute to ambitious projects with a global influence!

Job Description

Job Title: Electronics bachelor or technician – cool temperature technician will be valued

Reports To: Field Service Manager

Group/Division: IES

Career Band: V

No. of Direct Reports: 0

Prerequisites:

Innovation: Consider, suggest, and operate with a continual focus on driving profitable growth for the Group.

1. Implication: Be aligned with Management, trustworthy, deliver timely, and be an example.

Intensity: Share passion for the Company and its products with colleagues to dynamize, motivate, and develop them.

1. Integrity: Operate the job while consistently prioritizing confidentiality, both internally and externally.

Main functions

Perform equipment repairs within the optimum timeframe during customer visits, installations, preventive maintenance, and new equipment setups.

1. Propose ULS maintenance contracts and other ULS products and services during all customer interactions.

Respond immediately to customer requests, whether by phone, in writing, or in person.

Handling and following business

• Strive to complete same-day diagnostics. If the problem is unclear, take all necessary actions to acquire information from the customer, considering all remarks.
• Follow up on quotes.
• Do all possible to complete repairs in the shortest time.
• Submit reports to the direct manager, technical manager, product manager, or manufacturer when necessary.
• Generate service reports with all key information for every job.
• Notify the immediate supervisor of any repeated or specific issues.
• Handle all emergencies the same day via email or phone and reschedule any late or postponed visits immediately.

Location: Barcelona