Key Responsibilities
- Manage and replenish on-site vending machines, supply cabinets, and tool rooms for customers.
- Utilize vending software to monitor stock levels and plan replenishment visits.
- Perform physical counts for VMI and consignment programs to determine inventory needs.
- Drive company vehicle to customer sites to restock inventory, conduct counts, and support programs.
- Serve as a trusted on-site liaison, representing the company professionally and delivering exceptional customer service.
- Provide proactive input on inventory stocking levels and refill frequencies, ensuring customers do not run out of product between visits.
- Observe operations on-site, identify potential issues, and communicate them to Sales or Customer Service teams for resolution.
- Assist with new account onboarding, including vending machine setup, initial inventory configuration, and basic system configuration.
- Provide user training on vending machines and inventory systems; troubleshoot issues independently or escalate as needed.
- Collaborate with Customer Service, Operations, and Sales teams to coordinate schedules, address customer needs, and support program expansion.
- Maintain accurate documentation of stock levels, replenishment activities, and customer interactions.
- Identify opportunities to expand vending, VMI, and consignment programs at customer sites.
- Adhere to company safety, operational, and quality standards while handling products and driving company vehicles.
Qualifications
- 2+ years of experience in inventory management, field service, warehouse operations, or related roles.
- Ability to work independently and manage time effectively with minimal supervision.
- Proactive, detail-oriented thinker with a focus on preventing inventory shortages and addressing issues on-site.
- Strong attention to detail and commitment to accuracy, particularly with high-value items.
- Professional demeanor and excellent customer service skills.
- Valid driver’s license and safe driving record.
- Basic technical aptitude with inventory tracking software; familiarity with vending management systems preferred.
- Ability to lift, carry, and handle products as required.
- Reliable, trustworthy, and capable of representing the company positively in front of customers.
Why Join Us
As a Field Inventory Specialist, you will play a critical role in delivering fast, flexible, and accurate service directly at customer sites. You will gain a well-rounded experience by working closely with Sales, Customer Service, and Operations teams while expanding your skills in vending machine setup, onboarding, inventory management, and customer training. This position provides an excellent foundation for career growth within the organization and rewards those who are proactive, observant, and committed to customer success.
Who We Are
The Armstrong Group is a family owned and operated collection of diverse companies. What began in 1946 as Armstrong County Line Construction, founded by Jud L. Sedwick in Kittanning, PA, has now grown into an organization that encompasses multiple industries and employs over 2,400 individuals nationwide. Our brands include Armstrong Utilities, Guardian Protection, Armstrong Development, 4Front Solutions, Twin Pops, and Armstrong Comfort Solutions.
Armstrong is an Equal Opportunity Employer.