Federal Critical Operations Technician I

Summary:

The Federal Critical Operations Technician I (COT) is responsible for installing, repairing, and maintaining IT, electrical, mechanical, and plumbing/piping systems and controls throughout the facility. This role monitors building operations and performs routine assessments of system performance. Responsibilities include conducting tests, rounds, and data analysis to ensure equipment functions properly. The technician also supports customers on the Data Center floor, both in person and via phone, by installing equipment, managing service tickets, escalating alerts, and assisting with hardware, software, and operating system tasks. This role is onsite supporting a 24/7/365 data center environment and is not eligible for remote or hybrid work.

Responsibilities:

• Apply technical knowledge and company policies to tasks involving IT, electrical, and mechanical systems.
• Perform preventive maintenance on mechanical and electrical equipment; monitor and adjust systems to ensure proper operation.
• Provide remote hands and eyes support for customers.
• Assist with hardware/software configuration and installation of suite walls, cage materials, ladder racks, fiber trays, cabinets, cabling, and customer equipment per provisioning documentation and procedures.
• Install and repair IT, mechanical, and electrical equipment; support team members with major repairs.
• Process work orders for preventive and corrective maintenance; coordinate with supervisor or team lead to obtain necessary tools and equipment.
• Create and update tickets in the ticketing system for customer requests, facility issues, and system alerts.
• Operate and monitor critical and non-critical systems to ensure safe and compliant performance.
• Respond to building emergencies and customer requests.
• Follow safety protocols for handling hazardous materials.
• Use the Change Management Process to obtain maintenance approvals and document work using QTS systems.
• Perform other duties as assigned.

Basic Qualifications:

• Two or more years of technical training, military experience, or equivalent work experience.
• Background in IT, electrical, and/or mechanical systems.
• Proficiency in Microsoft Office Suite.
• Must be eligible for a security clearance up to TS/SCI with CI polygraph.
• U.S. citizenship is required due to federal contract obligations.

Preferred Qualifications:

• One or more years of experience in a data center, NOC, or similar environment.
• Certifications such as BOD OEM (Panduit, Corning), A+, Network+, or BICSI Installer I.
• Active TS/SCI clearance with CI polygraph.

Knowledge, Skills, and Abilities:

• Strong customer service and interpersonal skills; able to work across all organizational levels.
• Ability to analyze system operations, identify issues, and take corrective action.
• Effective written and verbal communication skills.
• Team-oriented with the ability to collaborate effectively.
• Ability to pass job-related assessments based on defined criteria and timelines.
• Proficient in MS Office, Outlook, and web-based applications.
• Ability to learn and apply job-related knowledge within established guidelines.
• Physical requirements include frequent typing, standing, walking, pushing, pulling, bending, reaching, and lifting (10-50 lbs. regularly; heavier lifting with assistance or equipment).

Total Rewards: This role is eligible for a competitive benefits package, including:

• Medical, dental, and vision insurance
• Life and disability insurance
• 401(k) retirement plan
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
• Paid time off (PTO) and paid holidays
• Paid volunteer days
• Employee Assistance Program (EAP)
• Tuition assistance
• Parental leave
• Military leave assistance
• QTS scholarship program for dependents
• Wellness program
• Other company-sponsored benefits
• This position is bonus-eligible.

We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action.  We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings.  We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law.  We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.

The "Know Your Rights" Poster is included here:

Know Your Rights (English)

Know Your Rights (Spanish)

The pay transparency policy is available here:

Pay Transparency Nondiscrimination Poster-Formatted

QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to talentacquisition@qtsdatacenters.com and let us know the nature of your request and your contact information.