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Chanel

Fashion Learning Manager, Scandinavia

Copenhagen Full time

Fashion Learning Manager, Scandinavia

Are you passionate about cultivating excellence and empowering teams in luxury fashion? Chanel Scandinavia is seeking a dynamic and inspiring Fashion Learning Manager to lead our learning strategy across three boutiques: Copenhagen, Stockholm, and Oslo.

Based in Copenhagen and reporting to the Learning & Style Expertise Manager, BenSca, you will have a key role in developing our boutique teams, supporting Chanel’s image and business objectives, and driving the CHANEL difference.

As part of the BenSca (Benelux & Scandinavia) Learning Team, you will collaborate closely with Boutique Management and HR, combining organizational and facilitation skills with a strong ability to energize and develop teams.

THE IMPACT YOU CAN CREATE AT CHANEL

Developing, nurturing and energizing Boutique teams:

  • Identify and address coaching needs in Fashion expertise and client experience.
  • Support the onboarding of newcomers in Boutique on the CHANEL difference.
  • Organize and deliver one-to-one coaching in the Boutiques and team development sessions.
  • Monitor and support the implementation of action plans.
  • Validate the Fashion Advisor’s knowledge acquired after a learning session based on observations through in-boutique observation and feedback.
  • Consolidate and report KPIs and skills development progress.
  • Create qualitative and quantitative reports to inform ongoing improvement.

Collaborating with the BenSca Learning team:

  • Actively engage in the Learning community by sharing Boutique feedback and best practices.
  • Coordinate and disseminate learning content and educational tools within boutiques, as provided by Europe & the BenSca team.
  • Create and share feedback reports to the BenSca Learning Team.

Collaborating with Boutique Management:

  • Adapt learning tools to meet boutique-specific needs and strategy.
  • Build and execute tailored learning plans for teams, in collaboration with Boutique Directors, BenSca Learning Manager, and HR .
  • Organize learning sessions in boutiques, aligning European and BenSca strategies with boutique priorities .
  • Participate in the deployment of boutique business and customer experience action plans, working closely with the Marketing Team.
  • Ensure the successful rollout of strategic projects (IN CHANEL, CHANEL & MOI etc.)
     

Delivering Impactful Learning Experiences:

  • Organize & host engaging learning sessions in the boutique, at the HQ or in Paris - according to the learning plans.
  • Deliver impactful training moments tailored to team needs.
  • Invite boutique specialists (products experts, customers services, training ambassadors) to co-host and enrich the sessions.
     

You are energized by:

  • The history and heritage of The House of CHANEL.
  • Working in a dynamic and client-centric environment.
  • You thrive in roles that require a mix of analytical and soft skills, project management, and the ability to onboard teams and drive collective energy.
  • You enjoy navigating complexity and supporting change on an ongoing basis.
     

What will you bring to the team:

  • Higher education qualifications and at least 5 years of related experience in Fashion. Experience gained within the luxury market is advantageous.
  • You are passionate about people development by bringing out the best in people.
  • You have excellent interpersonal skills, solid training and coaching skills; able to challenge the status quo, to inspire and engage with teams.
  • You have a strong analytical, business-oriented, and client-focused mindset.
  • You are proactive, organized, with effective priority management.
  • You have a solid understanding of Fashion culture.
  • Fluent in English, Scandinavian languages are a plus.