Job Title:
Exchange Customer Engineer (Bilingual English)
Job Description
We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.
The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.
The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.
Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.
Join us and be part of this journey towards greater opportunities and brighter futures.
We are seeking a highly skilled and experienced Exchange Engineer to join our team. The ideal candidate will have deep expertise in Exchange Online and Exchange On-Premises environments, with a strong secondary focus on Microsoft Security technologies such as Microsoft Defender for Endpoint (MDE) and Microsoft Purview. This role involves working with Fortune 1000 customers, acting as a trusted advisor to ensure successful deployment, adoption, and support of Exchange and security services. This individual must speak English and Spanish.
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Key Responsibilities:
- Serve as a Microsoft representative, setting an example of excellence through credibility, preparation, and first-class delivery.
- Act as a trusted advisor for Exchange and Security solutions, ensuring customer satisfaction and successful adoption.
- Troubleshoot complex technical problems, identify workarounds, and manage escalations as needed.
- Communicate effectively at all levels—from CIOs to technical staff—building strategic, ongoing customer relationships.
- Deliver presentations, training, and technical documentation to customers and internal teams.
- Collaborate with peers and customer account teams to drive success and transformation.
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Required Expertise & Skills:
Technical Depth:
- Exchange Online: Migrations from on-premises, mail routing configurations (MX to EOP or third-party gateway).
- Exchange On-Prem: Upgrades, hybrid configurations, DAG, Public Folders, Mail Flow, Disaster Recovery.
- Security: Defender for O365 (SPF, DKIM, DMARC, email hygiene policies, advanced hunting).
- PowerShell scripting for Exchange Online administration.
General Requirements:
- 10+ years of experience in architecture design, deployment, troubleshooting, and technology management.
- Deep understanding of Exchange Server architecture (2010/2013/2016/2019/SE) and Exchange Online.
- Strong troubleshooting skills for complex Exchange environments.
- Experience with Active Directory architecture (2008–2016).
- Familiarity with ITIL/Service Management principles.
- Excellent written, oral, and presentation skills.
- Ability to manage critical customer issues and adapt to change effectively.
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Preferred Skills:
- SMTP expertise and mail flow troubleshooting.
- Failover clustering experience.
- Knowledge of Microsoft’s Modern IT Architecture and Strategy.
- Passion for innovative technology and customer transformation.
- Expertise in Purview features: Retention Policies, Sensitivity Labels, DLP, eDiscovery, Insider Risk Management, Information Barriers, Communications Compliance.
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Tools & Technologies:
- Exchange Admin Center
- Threat Explorer
- Quarantine Management
- PowerShell scripting
Location:
MEX Work-at-Home
Language Requirements:
Time Type:
Full time
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