Engineering Resolution Hardware Engineer

Engineering Resolution Hardware Engineer

  

This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office.

Job Description:

Job specifics/responsibilities:

• Provides technical support & leadership to customers, focusing on solutions for various hardware faults, business systems and applications problems for customers, onsite engineering personnel and Authorized Service Providers on standard, specialized or complex systems, remotely.
• Develops and delivers training/leadership/troubleshooting tools etc. within a specific area of expertise to increase self-sufficiency.
• Works on complex problems / projects where analysis of situations or data requires an in-depth evaluation of multiple factors.
• Applies extensive knowledge of the job skills, company policies and procedures to complete complex, specialized assignments/tasks in creative and effective ways.
• Works on assignments that are complex in nature and require judgment, initiative, and technical/specialized knowledge to resolve problems and/or develop recommended solutions.
• Resolves technical issues (primarily hardware) from incoming internal or external businesses and end user's contacts and proactive notification system for HPE BCS Servers and related products.
• Responds to service, product, technical, and customer relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement.
• Provides direction, input, and guidance to process improvements, especially in specific areas of acknowledged expertise within the Engineering Solutions & Support (ESS) team.
• Articulates recommendations and clearly explains resolutions to clients.

Working relationships:

Internal:

• ESS/ERT Management
• ERT engineers
• Compute Hardware product development engineers
• Technical Escalation engineers (TEMs)
• Members of Tierless teams

External:

•  Customers
•  3rd parties that may provide a component to a solution used by a customer
•  OEMs that may produce some components for HPE that we badge as our own

Education (degree) and professional experience required:

• BSEE, BSCS or equivalent work experience
• 6-10 years engineering experience in development and/or debugging hardware,  firmware or software problems

Other requirements:

• Excellent communication skills (written and verbal) to multiple technical levels
• Demonstrated written and verbal communication skills in English
• Must be a team player and show ability and willingness to motivate and support other engineers
• Strong analytical skills
• Must have the ability to prioritize and manage multiple reactive tasks
• Skilled in developing clear ‘Action Plans’ for customer resolution.
• Effectively resolve technical escalations
• Strong leadership skills with proven track record of leading other technical players

Personal skills and qualities:

• Recognised team player
• Ability to cope and work well under pressure
• Ability to work and communicate directly with customers
• Team builder that other technical players are keen to follow and work with.
• Passion for hardware technologies; enjoys tearing apart and fixing things

Technical skills:

• Knowledge of x86 architecture, Superdome Flex and Scale-Up servers
• Experience with C/C++, Java, HTML/DHTML, XML, X86 assembly language,SQL database is a plus
• Experience with networking in terms of Ethernet, Fibre Channel (FC), and Fibre Channel over Ethernet (FCoE) knowledge and troubleshooting skills
• Network knowledge including LAN/WAN/ Infrastructure, TCP/IP, DHCP, DNS
• Understanding of Layer 2 and 3 internetworking technologies.
• Experience with HP Blade infrastructure and storage
• Good technical skills in Linux and VMware is preferred
• Excellent analytical and problem solving skills
• Ability to work in a team environment
• Excellent written and verbal communication skills

Cloud Architectures, Cross Domain Knowledge, Design Thinking, Development Fundamentals, DevOps, Distributed Computing, Microservices Fluency, Full Stack Development, Security-First Mindset, User Experience (UX)

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

#unitedstates

Job:

Engineering

Job Level:

TCP_04

    

States with Pay Range Requirement

The expected salary/wage range for a U.S.-based hire filling this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level. If this is a sales role, then the listed salary range reflects combined base salary and target-level sales compensation pay. If this is a non-sales role, then the listed salary range reflects base salary only. Variable incentives may also be offered. Information about employee benefits offered can be found at https://myhperewards.com/main/new-hire-enrollment.html.

USD Annual Salary: $105,500.00 - $243,000.00

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.