Purpose of the Role:
Work transversally across custody functions to oversee service delivery and operational and financial risks, through close co-ordination and engagement with local, regional and global functional leads, representing the interests of clients and employees, and ensuring operations remain compliant with EMEA regulatory obligations and guidance.
Operations include Payments, Settlements, Tax, Income, Corporate Actions, Transaction Services, Agent Bank Operations, Loans, Derivatives, Market claims, and Reconciliation services.
The role will report dually to the global Head of Custody and EMEA Chief Operating Officer.
Responsibilities:
Oversee day-to-day Custody operations across all EMEA-based teams
Lead the operational integration of new business contracted through the region.
Monitor custody operations outside of EMEA providing services to EMEA-contracted clients
Execute Custody strategy within the region in support of global priorities including strategic integrations.
Proactively identify, monitor and resolve material emerging risks in EMEA custody operations
Engage Business Risk Management within region / globally to address systemic risk themes at root
Oversee Second and Third Line assessments, driving self-identification and manage on time closure of associated remediation activities
Ensure appropriate functional ownership of risks and operational issues and that mitigation activities are formally tracked through issues management and closed out timely, with escalation up through global functional management as necessary
Drive a ‘Risk Excellence’ and risk ownership / accountability mindset into everyday operations
Monitor / execute strategic change activities to ensure desired outcome
Manage performance against budget within region, drive actions to address budget overspends
Establish / maintain systems to manage staffing levels, organisational design, employee welfare, engagement, training, career planning and diversity objectives
Represent Global Custody in client interactions, business development, service reviews and material issue management and resolution
Represent the Custody function within regional Global Delivery management forums, and represent the EMEA region in global Custody and GD forums
Represent Custody and Global Delivery in interactions with the wider State Street organisation in region
Represent the global Custody function in interactions with regional regulators and other key market participants
Monitor third party providers to ensure service delivery in line with service level expectations
Engage with regional and global corporate support functions
Requirements and Qualifications
Bachelor’s Degree or Master of Business Administration preferred
20+ years financial services experience
Strategic, execution-oriented mindset
Knowledge of EMEA regulatory environment preferred
Strong interpersonal skills & proven ability to establish and develop relationships
Ability to manage under pressure
Ability to provide respectful challenge
Ability to influence large teams not in direct line responsibility
Ability to influence organizational change
Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.
We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.
As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.
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