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Job Posting Title:

EHR Laboratory Systems Coordinator I

Location:

Dallas - Shared Services

Additional Posting Details:

Monday - Friday

8:00 am - 4:30 pm

Job Description:

Duties/Responsibilities

Coordinating and Leadership Functions:

Provide regular status reports to management as required
Lead meetings as required and participate on committees as directed
Participate in customer discussion offering suggestions and recommendations
Maintain a positive image when dealing with deadlines and demanding, highly stressful situations
Organize discovery sessions to identify the operational needs of the organization
Mentor analysts dedicated to assigned application
Work independently on all tasks, including but not limited to facilitation of both internal and external customer meetings
Work all levels of incidents and change orders independently

Analyze any customer-reported problems to determine corrective action and provide timely feedback
Work with all IT and Empower teams to identify appropriate solutions for various operational and technical needs
Identify the most appropriate methods for build and report distribution
Work independently on all tasks, including but not limited to facilitation of both internal and external customer meetings
Participates in Epic upgrades; coordinates testing and go-live activities.

Build and maintain Reporting Workbench reports
Answer questions by interpreting data at a deeper level and providing actionable recommendations

Ensure department documentation is at current levels
Preform application and integration testing for the assigned module
Perform validation testing with end users to gain operational acceptance and feedback to new build components/optimization projects

Understand and can analyze Epic workflows
Assist with translation of workflow based report requests to specific data points required for report development

Support integration with third party applications, when applicable
Data Innovations middleware updates; coordinates testing and go-live activities
Manage and maintain interfaces between laboratory analyzers and Epic Beaker using Data Innovations Instrument Manager

Training Functions:

Builds and maintains the Epic Master Training environment (MST) and training curriculum
Provides end user support and training

Bachelor Degree or commensurate healthcare experience required, applicable Master's Degree is desirable.
Medical technologist or medical lab technician certification is preferred.
Minimum of 2 years of related experience in a hospital and/or hospital-based clinic environment is desireable.
Applicable Epic certification(s) must be current or obtained within 9 months of employment.
2 years of previous experience in the build, training, and/or support of the Epic Systems electronic health record suite is preferred.
Supervisory or leadership experience preferred.