ED Care coordinator / Social Worker - Part Time

Job Description:

• Permanent / Part Time position (28 hours per week)

• Excellent benefits including salary packaging

• Fitzroy location

• Challenging and rewarding work environment

About the Role
The ED Care Coordinator through screening and recruitment in the Emergency Department (ED) is responsible for the delivery of timely and comprehensive assessment and care coordination of  patients with complex needs to facilitate the allocation of hospital and community resources in an efficient and cost-effective manner. Assessment and care planning are achieved in collaboration with patients, their carer’s and other members of the Emergency Department Clinical team. This role also includes recruiting clients onto the program in a community case management capacity, conducting comprehensive assessments, coordinating all aspects of health and social care needs, monitoring achievement of client goals, facilitating intervention from other health care professionals and ensuring appropriate linkages with hospital and community services.

Classifications for this position will be Allied Health Grade 2

($90,261 - $103,724 per annum, pro rata for part time).

Your Contribution

• Social work qualification, minimum 2 years' experience in relevant acute/community setting.

• Eligible for AASW registration/membership

• Current Victorian Driver’s License

What we Offer
• A focus on wellbeing initiatives, with regular events and programs
• Confidential, solutions-focused employee counselling
• A healthy work/life balance encouraged.
• Ability to join Fitness Passport - Your pass to an extensive choice of fitness facilities
• Salary Packaging – Increase your take home pay!
• In the heart of Fitzroy, CBD at our doorstep, close to some of Melbourne’s best cafes, public transport and lots of carparks
• Discounts and Promotions always available through our Foundation
• Regular opportunities for professional development to assist you to reach your career goals
• Culture of continuous improvement

About ALERT (Healthcare for the Homeless)

This position is part of the Health Care for homeless Program (HfH). The program has a base of services within St Vincent’s that currently support clients that are experiencing or at risk of homelessness. This service aims to build on integrating and better coordinating existing services within St Vincent’s hospital and the development of new services to meet the need of the target client group. 

Operationally the role has strong links with the Health Independence Program (HIP). HIP offers a comprehensive range of specialist clinics, services and rehabilitation programs, providing rapid response health management, short-medium term care coordination and health education. HIP enable clients to be the decision makers of their care, and support clients through self –management to achieve their healthcare goals. 

ALERT key target groups  include patients with complex needs who fall under one or more of the key risk factors; substance use, mental health issues, homelessness, disability and complex aged care issues, family violence.
This position is based at St Vincent’s Hospital Melbourne within the Emergency Department and also providing support and interventions in the community as part of an interdisciplinary team.

Working at St Vincent’s
St Vincent’s Hospital Melbourne (SVHM) is a leading teaching, research and tertiary health service. SVHM provides a diverse range of adult clinical services and is driven by values of Compassion, Justice, Integrity and Excellence.

Application

Please attach your resume and cover letter to your application.

Shortlisting for this position will commence immediately. We encourage you to apply promptly as the advertisement may close early should a suitable applicant be sourced.
We encourage applications from people of all backgrounds and abilities. Inclusion is essential to our mission and diversity reflects the community we serve.
Please visit our website, for further information regarding our Aboriginal and Torres Strait Islander Employment at SVHM.
SVHA has a duty of care under work health and safety legislation to eliminate and/or control the risk of transmission of vaccine preventable diseases in healthcare settings. You may therefore be required to undergo mandatory immunisations/vaccinations (including flu vaccinations). Please contact us if you would like to know more.

Contact

Alecia Clowes – ALERT clinical coordinator

Alecia.Clowes@svha.org.au

Ph: 0428 792 419

Position Description

3. LOCAL WORK ENVIRONMENT
This position is part of the Health Care for homeless Program (HfH). The program has a base of services within St Vincent’s that currently support clients that are experiencing or at risk of homelessness. This service aims to build on integrating and better coordinating existing services within St Vincent’s hospital 
and the development of new services to meet the need of the target client group. Operationally the role has strong links with the Health Independence Program (HIP). HIP offers a comprehensive range of specialist clinics, services and rehabilitation programs, providing rapid response health management, short-medium term care coordination and health education. HIP enable clients to be the decision makers of their care, and support clients through self –management to achieve their healthcare goals. ALERT key target groups include patients with complex needs who fall under one or more of the key risk 
factors; substance use, mental health issues, homelessness, disability and complex aged care issues, family violence. This position is based at St Vincent’s Hospital Melbourne within the Emergency Department and also providing support and interventions in the community as part of an interdisciplinary team.

4. POSITION PURPOSE
The ED Care Coordinator through screening and recruitment in the Emergency Department (ED) is responsible for the delivery of timely and comprehensive assessment and care coordination of patients with complex needs to facilitate the allocation of hospital and community resources in an efficient and cost-effective manner. Assessment and care planning are achieved in collaboration with patients, their carer’s and other services involved with the clients care within the organisation and community services. This role also includes recruiting clients onto the program in a community case management capacity, conducting comprehensive assessments, coordinating all aspects of health and social care needs, monitoring achievement of client goals, facilitating intervention from other health care professionals and ensuring appropriate linkages with hospital and community services.

5. POSITION DUTIES

•  Early identification of ALERT patients in the Emergency Department.
•  Maximize a patient’s functional independence through assessment and treatment planning, implementation and evaluation.
•  Provide appropriate discipline specific clinical management, discharge planning & community liaison for all relevant patients.
•  To engage with and provide outreach care co-ordination services for identified or referred clients of the Emergency Department post discharge, including ensuring holistic assessment and collaborative care planning to guide interventions
•  Effective negotiation and advocacy with relevant service providers to ensure optimal and coordinated client care according to best practice principles
•  Ensuring appropriate use of brokerage funds 
•  Active participation in team interface processes, service development, evaluation and portfolio activities 
•  Perform within the Health Independence Program (HIP) guidelines and specific service guidelines
•  Ensuring all documentation including client records are completed and managed in a timely manner consistent with SVHM and Complex Care policies and procedures, legislative and regulatory requirements
•  Contributing and participating in Complex Care and ALERT professional development (PD) programs and other PD that supports own learning objectives for this role.

6. INCUMBENT OBLIGATIONS

• Perform duties of the position to best of their ability and to a standard acceptable to SVHM
•  Comply with all SVHM policies, procedures, by laws and directions 
•  Treat others with respect and always behave professionally and in accordance with the SVHM Code of Conduct
•  Only access confidential information held by SVHM when this is necessary for business purposes, maintaining the confidentiality of that information once accessed
•  Participate in the annual SVHM performance review process
•  Display adaptability and flexibility to meet the changing operational needs of the business
•  Comply with applicable Enterprise Bargaining Agreement provisions
•  Display a willingness to develop self and seek to improve performance
• Clinical Quality and Safety
•  Attend clinical orientation upon commencement
•  Maintain clinical registration and any required indemnity cover
•  Always work within approved scope of practice under supervision by more senior clinical staff as appropriate.
•  Take personal responsibility for the quality and safety of work undertaken
•  Take all necessary care and precautions when undertaking clinical procedures
•  Complete annual clinical competencies
•  Maintain skills and knowledge necessary to safely and skilfully undertake clinical work 
•  Consult with peers and other experts and refer to other healthcare workers when appropriate and in a timely manner 
•  Collaborate and clearly communicate with patients/clients and the healthcare team 
•  Participate in clinical risk management and continuous quality improvement activities as part of day-to-day work 
•  Ensure consumers receive information in an appropriate and accessible format
• Actively support consumers to make informed decisions about their treatment and ongoing care
•  Ensure consumers are aware of their rights responsibilities and how to provide feedback
•  Protect the health and safety of self and others, complying with all health and safety related policies, procedures and directions
•  Complete required Fire and Emergency Training annually
•  Complete required Workplace Culture and Equity Training annually
•  Attend general hospital orientation within 3 months of commencement

7. INCUMBENT CAPABILIITY REQUIREMENTS (Level 2)
The incumbent of this position will be expected to possess the following core capabilities:

• Capability Demonstrated behaviour
• Personal Personal effectiveness Takes responsibility for accurate, timely work results
• Learning Agility Identifies personal development needs and seeks information from a range of sources
• Outcomes Patient/Resident/client centred Strives to meet and exceed expectations, demonstrating sound judgement
• Innovation and Improvement Contributes to improvement by reviewing strengths and weaknesses of current processes
• Strategy Driving Results Manages own work load to deliver results
• Organisational Acumen Understands the interdependencies between units/departments
• People Working with and Managing others Takes responsibility for ensuring productive, efficient teamwork
• Collaboration Works collaboratively within and outside the team

8. SELECTION CRITERIA
8.1 ESSENTIAL REGISTRATION, LICENSE OR QUALIFICATION REQUIREMENTS

•  Allied health qualification relevant to ALERT and minimum 2 years experience in relevant acute/community setting.
•  Eligibility for membership of relevant discipline association
•  Current Victorian Driver’s Licence

8.2 OTHER ESSENTIAL REQUIREMENTS

•  Experience with prioritizing patients and hospital demands 
•  Demonstrated sound knowledge of the application of care coordination practice frameworks and principles, in the context of the current health care environment.
•  Awareness of Department of Health HIP initiatives and National Health Reform initiatives
•  Demonstrated ability to work autonomously and as part of an interdisciplinary team
•  Demonstrated ability to effectively work with relevant service providers to achieve best outcomes for clients 
•  Proven ability to effectively manage and negotiate solutions to complex problems
•  Demonstrated commitment to and experience in the development, implementation and evaluation of program activities
•  Highly developed interpersonal skills that incorporate the qualities of excellent communication, negotiation, organization, planning and conflict management
•  Excellent time management skills, including planning, organizing and prioritizing of workload
•  Current Victorian Driver’s License
•  Participation in roster which includes weekends, Public Holidays and afternoon shifts.

8.3 OTHER NON ESSENTIAL REQUIREMENTS
 Specialised skills in one or more of the following areas: Aged Care, Substance Use, Homelessness, Mental Health or Chronic Disease
 Postgraduate qualifications in related field

9. PRE-EXISTING INJURY
Prior to any person being appointed to this position it will be required that they disclose full details of any 
pre-existing injuries or disease that might be affected by employment in this positio

Closing Date:

12 December 2025 11:59pm

Reconciliation Action Plan:

At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.

For further information, visit https://www.svha.org.au/about-us/reconciliation or get in contact at indigenouscareers@svha.org.au

View Reconciliation Action Plan

Code of Conduct:

View Code of Conduct