We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.
At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC, please visit CIBC.com
What you’ll be doing
Reporting to the Manager, Divestitures, the Divestiture Fulfillment Officer is accountable for transactions related to preparing client divestiture letters, closure of accounts, messaging of various systems and reporting. The incumbent is responsible to identify and resolve all complex or difficult problems relating to processing client divestitures throughout CIBC and its group of Companies. Superior attention to detail is required, as this position has high exposure to legal and reputational risks.
At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.
Agent @ Home Program Requirements
Ability to work independently in a private and quiet workspace (ie. in a room or office with a door that closes)
Wired Internet connection capable of continuously supporting excellent call quality and high-speed response rate (internet connection can be connected to modem through hard cable (not wireless) with a minimum download speed of 15 mbps and upload speed of 10 mbps)
Satellite internet providers are prohibited and cannot be used due to the impact on call quality and the stability of service.
How you’ll succeed
Engagement and Communication - Process divestiture decisions received from Core Team members Accountable to ensure all products, services and CIF’s are located as part of the divestiture decision. Work with CIBC frontline employees to validate and gather required information on customers leading to a successful customer divestiture
Data Management - Document all actions taken against each product/client/entity by updating the appropriate databases for each file processed and manage workload, capacity utilization and individual priority setting in order to adhere to meet SLAs. Verify documentation on file to ensure validity and accuracy (e.g. signature cards, identification, signing authorities) and ensure proper filing and maintenance of our records. Using in-house database system, ensure all clients and products are ingested and appropriate actions are taken in a timely manner and Escalate non-conforming situations or exceptions to standard process for direction.
Sharing information - Ensure accurate information is provided to our partners (e.g. CAM, RO, CCO, branch) within established timeframes and keep informed on all changes to our process to ensure accurate processing. Train new incumbents and/or temporary staff on procedures and guidelines to ensure transfer of knowledge and consistency in process. Maintain regular contact with internal CIBC employees, teams and departments (Banking Centres) to obtain, provide and clarify information.
Who you are
You act like an Owner. You thrive when you’re empowered to take the lead, go above and beyond, and deliver results.
You can demonstrate experience in a branch banking environment or items processing environment
You can demonstrate working knowledge of COINS/COLT, ICBS/CRS, FLCM, TSYS, ECIF, TARGET, ICAP, CLASS, BCLASS and SHAREPOINT
You give meaning to data. You enjoy investigating complex problems, and making sense of information. You're confident in your ability to communicate detailed information in an impactful way.
You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision making.
Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability
What CIBC Offers
At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.
We work to recognize you in meaningful, personalized ways including a competitive compensation, a banking benefit*, wellbeing support and additional offers such as employee and family assistance programs and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
*Subject to program terms and conditions
What you need to know
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.
Expected End Date
2026-04-10Job Location
Toronto-750 Law Ave. W., E6Employment Type
Temporary (Fixed Term)Weekly Hours
37.5Skills
Call Center, Client Service, Communication, Credit Card Fraud, Customer Experience (CX), Outbound Calls, Work Collaboratively