Director, Product Management

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, Product Management

Our Purpose
Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution.

Job Title
Director, Global Product Management (Credit Risk), Small Business Credit Analytics

Job Description Summary
Overview
The Advanced Analytics team drives Credit Risk solutions and products that are globally scalable and provide value to the various parts of the credit lifecycle value chain.

Developing relevant solutions that solve our customer’s credit risk problems while leveraging Mastercard assets is a key differentiator to grow revenue for our retail and commercial clients. Credit Risk management area serves as a key differentiator to optimize and grow revenue from consumers and small businesses for Mastercard. To this end, developing and managing a suite of product solutions through internal and external partnerships, creative constructs, solid frameworks and executable roadmaps are crucial drivers for commercialization and business impact. This role is for a Director, Product Management that will work across regional Product, Client Services & Delivery, Data & Engineering and the broader O&T teams to deliver truly differentiated Credit products, leveraging rich data resources, AI platform capabilities and near real-time execution.
This role will report into Vice President of Product Management (Small Business Credit Risk).

Role
• Maintain and manage product roadmap, ensuring feature prioritisation, product release planning and alignment with strategic objectives
• Product management, including updating product documentation, monitoring budget and working closely with Product Owner on updates and reporting
• Conceptualise solutions and features to meet customer needs, using feedback from and collaborating with customer facing teams
• Create business requirements to support product development and take it through the elaborations with internal and external stakeholders as required
• Help develop and maintain strategic product plans, including analysis of revenue opportunities, costs and risks
• Analyze market trends, dynamics, and competition in order to inform product and go-to-market strategies
• Provide support to sales and customer facing teams with communication and training on product functionality and roadmaps
• Involvement in idea generation for enhancements to our products, including concept validation, business case development and planning
• Effective engagement and relationship building with business partners across the Mastercard organisation, e.g. Sales, Solutions Delivery, Service management, Legal & Regulatory, Risk and Finance

All About You
The ideal candidate for this position should:
• Have been part of a cross-functional team and managed elements of a cross-functional project with demonstrated success building relationships and delivering results with global, multi-cultural and remote teams
• Have experience of interaction with internal and external stakeholders at all levels, through participation in meetings, workshops and events, and be a strong, confident writer and speaker, able to communicate vision and roadmap effectively to a wide variety of stakeholders
• Have financial and business acumen, as well as an understanding of the Mastercard organization’s strategic goals and mission
• Be customer focused, constantly keeping customer needs front of mind when conceptualizing product features
• Work collaboratively to solve problems, be proactive and be able to simplify complex information for effective communication

In addition, desirable experience is:
• Deep understanding of credit risk ecosystem, current market pain points, opportunities and emerging technologies and trends
• Experience of involvement in developing product roadmaps, strategies and budget processes
• Proactivity in seeking to challenge and improve processes with proven success
COVID-19 Considerations
We value the safety of each member of our community because we know we’re all in this together. In many locations, which may change over time, we’ve implemented a virtual hiring process and continue to interview candidates by video or phone. In addition, in some locations, only individuals who have been fully vaccinated will be permitted inside Mastercard offices until further notice.
In the US, Mastercard is a government contractor, which may legally require most Mastercard employees to be vaccinated unless a verified approved medical or religious exemption is granted.  Further, we are currently making every effort towards having employees return to work in the office 2 days per week, if that makes sense for their team.  Everyone must be vaccinated to enter Mastercard offices at this time.  Therefore, we expect all candidates to be vaccinated or to be approved for a medical or religious accommodation prior to commencing work at Mastercard.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
•     Abide by Mastercard’s security policies and practices;
•     Ensure the confidentiality and integrity of the information being accessed;
•     Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.