Director, Partner Management, Additive

The Director, Partner Management is responsible for building, managing, and scaling a high-performing Partner Network within a specific manufacturing category (CNC, Sheet Metal, Injection Molding, Additive, or Finishing). This role ensures that all regional pods under the category achieve Partner success targets while maintaining quality, compliance, and high Partner satisfaction.

Key Responsibilities:

• Own the Partner lifecycle for the assigned category across all U.S. regions.
• Develop and execute strategies to recruit, onboard, activate, and retain high-quality Partners.
• Define and enforce category-specific playbooks, processes, and standards.
• Ensure compliance with ITAR, JCP, ISO, and other relevant certifications.
• Monitor and manager KPIs including Partner acquisition, activation rate, quality, OTS, and retention.
• Collaborate with Central Functions (Ops, Enablement, Marketing) to standardize training, tools, and reporting.
• Mentor and guide regional teams, fostering knowledge sharing and best practices.
• Act as a subject-matter expert on category-specific manufacturing processes, trends, and market dynamics.

Qualifications:

• 8+ years in manufacturing operations, supply chain, Partner/Supplier/Account management or management consulting, ideally within the specific category.
• Ability to operate confidently in the Google toolkit (Google docs, google sheets, Looker)
• Proven experience managing multi-regional teams or cross-functional projects.
• Deep understanding of category-specific manufacturing processes (e.g., CNC machining, sheet metal fabrication, additive manufacturing).
• Strong leadership, coaching, and people management skills.
• Excellent analytical skills and comfort with data-driven decision-making.
• Knowledge of relevant certifications and compliance requirements (ITAR, JCP, ISO).
• Excellent communication and stakeholder management skills.
• Ability to travel as needed (up to 25-30%).

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