Director, Operations

Job Title

Director, Operations

Job Description Summary

Responsible for managing local office operations for commercial services within the Chicago market, which also includes the corporate headquarters. This role will ensure that administrative and operational functions are provided to local offices in an efficient and effective manner. This role will directly manage operations staff, and will be responsible for service delivery through management of Operations Managers and a Facility Manager. The Director of Market Operations will provide management oversight for operations functions and staff throughout the sub-region, and will work closely with the Market Leader and supporting functions to implement strategic initiatives. As an operations leader, this individual will ensure there is sufficient front office support and act as a steward for operational excellence initiatives. Additionally, they will work with Regional Director of Operations and Finance team to develop the annual business plan and the annual budget.

Job Description

• Review pipeline report
• Follow up with fee-earners, project coordinators, commission accountant, Market Leader and Office Managers, as needed, to update pipeline information
• Communicate finalization of pipeline to Market and Service Line Leadership and answer questions as necessary

Deal Documentation, Commissions Accounting, Invoice Processing/Coding

• Approve deal documentation and Revenue Summary Document to verify splits and other transaction details and work with fee-earners, as needed, to verify/update information and ensure adherence to policy
• Work with Market Leader to manage any conflicts over information recorded in deal documentation
• Work with Legal Counsel to determine if changes to standard contracts/agreements are required
• Oversee all incoming invoices using Workday
• Understand expense policy for compliance and correct coding
• Work with Commission Accountants, Project Coordinators, and fee-earners, if necessary, to review all deal expenses associated with a closed deal
• Oversee tracking of expenses related to deals, working directly with Office Manager to track all deal expenses
• Review reports from Commission Accounting on outstanding receivables and work with Market Leader and fee-earners to determine strategy for collecting payments
• Approve write-offs or use of collection agency for outstanding receivables over certain limit

Approve Expense Reports

• Review and approve all expense reports and determine if expenses are appropriate and in policy in Expense system
• Review business case for necessity of expenditure Vendor Management / Administration
• Oversee and manage the purchasing and maintenance of office supplies and office equipment (i.e. furniture, IT equipment, telephones, snack services, plants, etc.)
• Solicit and negotiate vendor bids, contracts, and pricing
• Work with Office Manager to ensure all vendors are included in Workday Vendor Management

Recruiting/Hiring/On-boarding Staff

• Work with HR to develop job descriptions for identified opening
• Interview candidates for various positions
• Coordinate with HR, department head, Office Coordinator/Office Manager, IT/Telecomm to ensure all equipment is ordered, desk is set up and ready on Day 1
• Determine start date, department, manager, etc.
• Use WorkDay for all HR needs (ETS in Global HQ)
• Manage employees and delegate workflow
• Prepare and deliver annual performance reviews and KPI’s
• Work in conjunction with HR on performance issues
• Ensure compliance with record keeping and policy adherence

Coordinate Events and Conferences

• Oversee any events and conference within the market in conjunction with Marketing and PR
• Manage firm brand, marketing, and PR

Other Administrative Duties

• Work with Office Manager to track broker licenses, professional memberships, and educational requirements and follow up with fee-earners on any delinquencies or upcoming actions required
• Coordinate any move with Office Managers and Office Coordinator by designing seating plan
• Work in conjunction with IT, Telecomm, Real Estate on all moves
• Implement emergency preparedness plan
• Manage required adjacencies, anticipated recruiting and attrition
• Perform more administrative duties in the absence of Office Manager such as tracking broker licenses and professional memberships, manage onboarding of new hires, business continuity, coordinate moves, track vacancies and utilization

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.

The company will not pay less than minimum wage for this role.

The compensation for the position is: $ 127,500.00 - $150,000.00

Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and job location when you contact us.

INCO: “Cushman & Wakefield”