At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.
It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. And we build on this every day with our ambition to engage one billion people to live Healthier, Longer, Better Lives by 2030.
And to get there, we need leaders with the courage, clarity and humanity to inspire, guide and support their teams to thrive every day - in the work they do and the life they live. Our leaders always have and will play a vital part in our journey to help more people live Healthier, Longer, Better Lives, build healthier societies and cultivate healthier environments that better everyone.
If you sound like that leader, read on.
About the Role
This role sits at the intersection of education technology, AI and insurance distribution.
You will oversee the entire end-to-end product lifecycle for AIA’s portfolio of innovative-led solutions, including but not limited to:
- AI Role Play: A simulation training platform used by more than 100k agents across markets to master sales and advisory skills
- Media Generation: TBC
- AIA Copilot: TBC
In addition, you will define product vision, drive cross-market localization and scale these applications to deliver measurable improvements in agent productivity, customer experience and business outcomes.
Roles and Responsibilities:
Product Strategy and Vision
- Develop and maintain a 12–24 month product roadmap aligned with Group and BU priorities.
- Benchmark global insurtech, edtech, and AI solutions (e.g., Mindtickle, Quantified, Duolingo), using a “learn-and-surpass” approach, to embed cutting-edge features like speech emotion analytics, gamification, and compliance filters.
- Define and track KPIs/OKRs, presenting them to critical stakeholders (e.g. Group EXCO, BU EXCO); publish PRDs for engineering teams.
- Maintain and prioritize the product backlog, including features, enhancements, bug fixes, and technical tasks.
User-Centric Design and Requirements
- Conduct workshops and surveys to gather insights from agents, agency leaders, bank RMs, and employees.
- Prioritize features using data-driven models (e.g., NPS, training-hour reduction, conversion uplift).
- Maintain configurable script libraries and ensure relevance across markets.
Delivery and Growth Execution
- Act as the single point of contact between end users (agents, bank partner RMs, employees), innovation business partners and engineering squads.
- Co-create sprint goals, write user stories, define acceptance criteria, run demos and sign-off releases; ensure high level of uptime and low voice latency.
- Ensure platform reliability (e.g., uptime, voice latency) and scalability.
- Own and shape the future growth strategy of the product by identifying adjacent use cases (such as bancassurance and group insurance) and leading go-to-market experiments to validate and scale new opportunities, hit healthy MoM active-user growth and sales-conversion uplift.
Minimum Job Requirements:
- Bachelor’s degree or above in Computer Science, Education Technology, Finance, Psychology or related field.
- At least 10 years of product-management experience with proven success in scaling 0-to-1 products in education, SaaS or AI.
- Solid understanding of life/health insurance or retail banking sales processes; possession of financial or project related certificate is advantageous.
- Hands-on exposure to AI voice, NLP, emotion analytics, gamification or LMS; comfortable reading SQL / Python logs to debug issues.
- Experience with role-play, VR/AR training or conversation-AI products in financial services.
- Demonstrated success in multi-country product localization and regulatory compliance.
- Growth-hacking track record that improved user retention highly.
- Personal experience as an insurance or financial adviser (MDRT/COT/TOT) is a plus.
- Strong command of written and spoken English and Chinese is required to effectively communicate across diverse teams and stakeholders. Proficiency in Cantonese is a strong plus.
Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.