Perched on its own 15-acre peninsula, Loews Coronado Bay Resort is a private oasis of tranquility near San Diego. This Coronado hotel offers views of the shimmering bay waters and the San Diego skyline. Welcome to Coronado's Secluded Water Escape.
Who We Are: Founded in 1960, Loews Hotels & Co-operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.
Growth and belonging start here; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact.
Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.
What We Offer:
- Competitive health & wellness benefits, 401(k) & company match
- Paid Sick Days, Vacation, and Holidays, Paid Bereavement
- Pet Insurance and Paid Pet Bereavement
- Training & Development opportunities, career growth
- Team Member Hotel Rates, other discounts, perks and more
What We’re Looking For:
A strategic and passionate Director of Outlets to lead the operations and guest experience across all hotel dining venues, including restaurants, bars, lounges, and in-room dining. You’ll be the driving force behind operational excellence, team development, and delivering memorable culinary moments that reflect our brand’s commitment to quality and hospitality.
In this role, you’ll collaborate with culinary, marketing, and operations teams to elevate service standards, optimize revenue, and ensure each outlet reflects the unique character of our property. Your leadership will inspire teams, enhance guest satisfaction, and contribute to the overall success of our food and beverage program.
Who You Are:
- Hospitality Leader: You bring a deep understanding of food & beverage operations and a passion for creating exceptional guest experiences.
- Strategic Operator: You’re data-driven and results-oriented, with a keen eye for operational efficiency and revenue growth.
- Inspirational Mentor: You lead by example, fostering a culture of excellence, teamwork, and continuous improvement.
- Guest-Centric Visionary: You anticipate guest needs and deliver personalized service that exceeds expectations.
- Adaptable and Agile: You thrive in a dynamic environment and embrace change with confidence and creativity.
What You’ll Do:
Outlet Operations & Leadership
- Oversee daily operations of all hotel outlets, ensuring consistent service standards and guest satisfaction.
- Develop and implement SOPs for service, cleanliness, and safety across all venues.
- Monitor financial performance, labor costs, and inventory to optimize profitability.
- Collaborate with culinary leadership to ensure menu alignment with brand standards and guest preferences.
- Conduct regular outlet inspections and audits to maintain quality and compliance.
- Lead recruitment, training, and development of outlet managers and team members.
- Foster a culture of accountability, recognition, and continuous improvement.
Guest Experience & Brand Alignment
- Ensure each outlet delivers a cohesive brand experience through ambiance, service, and product offerings.
- Respond to guest feedback and implement strategies to enhance satisfaction and loyalty.
- Partner with marketing to support promotions, seasonal campaigns, and special events.
- Champion innovation in service delivery, technology integration, and guest personalization.
Financial & Strategic Planning
- Develop annual budgets and forecasts for all outlets.
- Analyze performance metrics and implement action plans to achieve revenue and cost targets.
- Identify opportunities for new concepts, renovations, or enhancements to drive growth.
- Collaborate with corporate and property leadership on strategic initiatives and reporting.
Other Responsibilities
- Attend leadership meetings and represent F&B outlets in cross-functional discussions.
- Ensure compliance with health, safety, and licensing regulations.
- Travel occasionally for training, benchmarking, or brand initiatives.
- Maintain regular attendance and flexibility to support business needs.
- Ability to lift up to 30 pounds and stand/walk for extended periods.
Your Experience Includes:
- Bachelor’s degree in Hospitality Management, Business, or related field preferred.
- Minimum 5–7 years of progressive leadership experience in hotel F&B outlet operations.
- Proven success in managing multiple venues and teams in a luxury or lifestyle hotel environment.
- Strong financial acumen and experience with budgeting, forecasting, and P&L management.
- Excellent communication, leadership, and organizational skills.
- Proficiency in Microsoft Office and POS systems; knowledge of labor management tools a plus.
- Commitment to sustainability and community engagement.
Who You’ll Supervise:
- Outlet Managers, Assistant Managers, Supervisors, and hourly team members across all dining venues.
Salary range for this position, based on experience, is $76,000.00 to $95,000.00.