At Elara Caring, we have a unique opportunity to play a huge role in the growth of an entire home care industry. Here, each employee has the chance to make a real difference by carrying out our mission every day. Join our elite team of healthcare professionals, providing the Right Care, at the Right Time, in the Right Place.
Job Description:
Location: Massachusetts (Hybrid/Remote with regional travel)
Department: Personal Care Services (PCS)
Employment Type: Full-Time
About the Role
At Elara Caring, we care where you are and believe the best place for your care is where you live. Every day, our teams deliver high-quality care to more than 60,000 patients in the comfort of their homes. Wherever our patients call home and wherever they are on their health journey — we care.
We’re seeking a dynamic Director of Intake to lead the Home Care Intake Operations for the State of Massachusetts. This strategic leadership role is responsible for managing the statewide intake function, ensuring the timely and accurate processing of referrals, admissions, and service authorizations across all offices. You’ll oversee multiple teams, develop operational strategies, ensure compliance with payer and program requirements, and partner with executive leadership to drive efficiency and excellence in patient onboarding.
If you’re a collaborative, forward-thinking leader passionate about patient access, operational excellence, and supporting an incredible team — this is your opportunity to make a difference at scale.
Why Join the Elara Caring Mission?
Work in a collaborative, mission-driven environment
Be rewarded with a unique opportunity to make a lasting impact on patient care
Competitive compensation and leadership incentive package
Tuition reimbursement for full-time staff and continuing education opportunities for all employees at no cost
Opportunities for advancement and professional growth
Comprehensive medical, dental, and vision insurance
401(K) with employer match
Generous paid time off, holidays, and family & pet bereavement leave
Pet insurance
As Director of Intake, You Will:
Lead and oversee all intake operations across the state of Massachusetts, ensuring timely and compliant referral processing and admissions.
Develop and implement standardized procedures and workflows that align with Elara Caring’s operational and quality standards.
Supervise and mentor Intake Supervisors and staff, fostering a culture of collaboration, accountability, and continuous improvement.
Analyze and monitor key performance metrics, identifying trends and implementing strategies to improve conversion rates, timeliness, and customer satisfaction.
Partner with internal stakeholders—including Clinical Operations, Sales, and Business Development—to streamline referral pathways and support growth initiatives.
Ensure compliance with payer requirements, state regulations, and company policies related to home care admissions and authorizations.
Provide leadership support during audits and process evaluations.
Serve as a subject matter expert on intake systems, data tracking, and payer processes.
Represent the Intake function in leadership meetings and collaborate on strategic planning for PCS operations.
Uphold Elara Caring’s mission, values, and standards of excellence in every aspect of leadership and decision-making.
What is Required:
Education: Bachelor’s degree in Business, Healthcare Administration, or related field required; Master’s degree preferred.
Experience: Minimum of 3–5 years of progressive leadership experience in home care, healthcare intake, or admissions management; multi-site or regional oversight strongly preferred.
Skills:
Deep understanding of Medicare, Medicaid, Managed Care (MCO/MLTC), and payer authorization processes.
Exceptional leadership, communication, and analytical skills.
Demonstrated success in process improvement and operational efficiency initiatives.
Proficiency in Microsoft Office Suite and data management platforms.
Ability to coach, mentor, and inspire multidisciplinary teams.
Transportation: Reliable vehicle, valid driver’s license, and current auto insurance.
Travel: Statewide travel as needed to support field offices and operational reviews.
You will report to the Regional Vice President of Business Operations.
This is not a comprehensive list of all job responsibilities; a full job description will be provided.
Elara Caring is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
We value the unique skills of veterans and military spouses. We encourage applications from military veterans and their families.
Elara Caring provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age (40 and older), national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, protected veteran status, or any other basis prohibited under applicable federal, state or local law.
Elara Caring participates in E-Verify and we will provide the Federal Government with your Form I-9 information to confirm that you are authorized to work in the United States. Employers like Elara Caring can only use E-Verify once you have accepted the job offer and completed the Form I-9.
At Elara Caring, pay and compensation are determined by a variety of factors, including education, job-related knowledge, skills, training, and experience. Our compensation structure reflects the cost of labor across different U.S. geographic markets, and may vary based on location.
This is not a comprehensive list of all job responsibilities and requirements; upon request, a job description can be provided.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by reaching out to recruiting@elara.com.