Director of Clinical Operations, H&V ICCE

Job Description Summary

Senior Director for a department or a business unit.  Manages two or more professional and support staff including subordinate managers.  More discretion and greater financial authority than lower management levels.  Directs the analysis, planning, implementation, and expenditures and budget tracking of major operational projects or initiatives. Provides recommendations to the leaders throughout the organization.  Leads in developing strategies and implementation plans to improve and standardize all aspects of operations.  Works independently and in collaboration with leadership to support the budget process and meeting key operational goals.  Collaborates with leaders to establish operating procedures, enhance clinical and non-clinical workflows, increase productivity, and improve overall quality outcomes and operational efficiencies within a variety of delivery settings. Establishes department policies and procedures.  This role will serve as the primary liaison for the department.  Manages and influences relationships with senior management team, administrators, functional area managers and staff to achieve best in practice performance and business results.

Entity

Medical University Hospital Authority (MUHA)

Worker Type

Employee

Worker Sub-Type​

Regular

Cost Center

CC004410 SYS - ICCE - H&V

Pay Rate Type

Salary

Pay Grade

Health-38

Scheduled Weekly Hours

40

Work Shift

Job Description

The H&V ICCE is currently organized with SAO and supporting business team aligned by market (RHN vs. CHS). Within that business/administrative focused team, there is an expertise gap within the ICCE for clinical team support, oversight, and improvement. To bridge the gap, the ICCE is recruiting a new clinical operations director role to focus on clinical pathways, interhospital transfer, IP capacity and throughput, quality improvement, RHN marquee program development, and scaling of clinical best practices (i.e. CTM education, policies and protocols, recruitment) across the health system.

Specific tasks could include:

—CTM training and care pathways planning as hospitals develop new clinical programs (eg, Florence CT Surg + Structural, Midlands LVAD + ECMO)

—Optimize interhospital transfer process and support referring physicians during transfer process

—Develop/improve clinical care pathways and order sets across system that align with best practices, workflow realities (eg, cardiac surgery ERAS program)

—Collaborate with nursing leaders and integrate ambulatory, procedural, IP and OP follow up care to enhance patient access, patient experience and throughput process

—Epic Cupid rollout: workflow design and training

—Partner w/ QSM for quality forum scaling and follow up execution (SHIELD, QAPI, Vizient/Registry intelligence)

—Optimize echo staffing, productivity, and performance across system, including integration of Claude Smith school in Columbia

—Develop system-wide CTM training, recognition, and support system by role (sonographers, nursing, perfusion, etc.)

—Optimize like policies across MUSC Health in H&V spaces

—Develop capacity management process with ATC, Bed Management, MDs, and IP nursing (LOS Outlier review, Transfer prioritization, Discharge orders before 11a, back transfers)

—Ad hoc support for CHS and RHN leaders in IP units, procedural areas, non-invasive diagnostics, and across clinical care continuum

Additional Job Description

Education: Bachelor's Degree or Equivalent Work Experience: 10 years progressive work experience and 5 years management experience State licensure and/or professional certification requirement/s dependent on position. Current American Heart Association (AHA) Basic Life Support (BLS) certification or American Red Cross BLS for Healthcare Providers certification is required

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

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