Position Summary
Samsung Networks is a industry leader in Open RAN with commercial deployments in Asia, US, Canada and the EU markets.
As part of our continued expansion across Europe, Samsung Networks Europe is looking to hire an experienced and highly motivated
"Director (m/f/d) of Project Management Office and Delivery" to oversee the delivery of 2G/4G and 5G Open Radio Access Network with customers. You will manage and oversee the full delivery of projects by building a best in class organisation which will excel in the delivery of a complex project and deliver on all our network KPI and Support SLA commitments.
You will be responsible for leading the team in the deployment of multiple multi-year highly complex projects. You should be comfortable in working in a fast-paced environment and contributing to innovative solutions while demonstrating leadership, technical knowledge and attention to detail.
This role requires a person with a strong background in wireless networks and/or Operator IT environments to support Samsung Networks’ expansion in the European Market.
This is an exciting opportunity for the right candidate who can demonstrate a proven track record in delivering complex mobile network projects and has extensive experience in creating and maintaining highly satisfied customers.
Role and Responsibilities
- Functional management of a team consisting of PMO and Delivery professionals
- Successfully implement mainly Open RAN deployments across multiple sites and multiple customers in support of the growth of the business.
- Support recruitment, strategic development, training and process development
- Recruit, train, mentor and develop top PMO & Delivery talent
- Responsible for program management standards and tools used by the team
- Work in close concert with Sales, RnD, DevOps, RAN/RF Eng and Operations
- Work with other Network leaders to effectively plan, budget, and allocate staff to support multiple programs.
- Establish appropriate governance, ensuring key team members are identified and appropriately engaged, and clear decision-making process in place
- Deliver results within cost and schedule targets in support of Business goals.
- Ensure establishment of program plans throughout the life-cycle of the delivery, change is controlled, dependencies identified and risks & issues are handled
- Implement and apply the gated program processes and support product development gates and review
- Build and maintain excellent customer relationships throughout the customer organisation up to CxO level thereby leading to a highly engaged and satisfied customer that maximises the chances of further opportunities & growth
- You will work closely with our customer in defining the e2e Program deliverables and associated timelines and you will be responsible for the deployment master plan during the life cycle
- Work with key team members to ensure all program achievements are achieved and communicated
- Responsible for development and management of all process/procedures associated with the delivery functions
- Provide regular internal & customer reporting to all partners including program progress, risks, issues & achievement adherence
- Ownership for the Program Governance including the Program Review meetings and internal project alignment meetings
- Ownership of the program RACI ensuring any updates are communicated both internally and with the customer
- Responsible for all Program Key Performance Indicators and associated risk/issue management and program phases and interface points to both customer and Samsung internal functions
- Handle the program resource plan ensuring that the Samsung organisation is enabled in an effective and timely manner to avoid jeopardising the delivery
- Be responsible for the planning activities with Samsung RnD in Suwon to ensuring the plan is achieved, risks and issues handled and all partners are aware of progress
- Handle the customer engagement on the ground ensuring the highest levels of customer engagement and satisfaction
- Timely analysis & reporting of activities including breakthrough achievement, risks, issues and success points
- You will be responsible for the full end-to-end delivery of the program including adherence to all program milestones and ensuring the highest quality of delivery throughout
Skills and Qualifications
- Experienced in Senior Program roles in the telecom/IT sector
- Proven track record in the delivery of complex large scale programs preferably in the area of Radio Access Network Delivery
- Confirmed experience in working with large scale multi-functional teams in the delivery of complex IT and Core Telco projects
- Proven customer and stakeholder managements skills
- An excellent understanding of the relationship between supplier and customer during program delivery
- Exceptional communicator both internally and towards the customer to CxO level
- Excellent organisational skills and an ability to anticipate customer’s needs and act accordingly
- Excellent level of presentation, communication and planning skills.
- Ability to prepare & deliver complex program plans and associated updates to a high standard within tight timescales.
- Highly effective Program leader who recognises the power of a positive team environment in delivering results
- Excellent report writing skills
- Exceptional ability to navigate large and complex organisations to build relationships and influencing capabilities
- Excellent communication and presentation abilites
- Willingness to travel to different project locations in Germany, Europe or Samsung Head Quarter
- Fluent in spoken and written English and ideally German
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