Director, MCS Enablement Business Partners

What You'll Do:

Team Leadership:

• Lead and manage the EBPs, setting clear performance expectations, conducting regular evaluations (MBRs), and providing guidance, mentorship, and development.
• Inspire the team to maintain a high standard in key business partner competencies:
• Business Acumen
• L&D Expertise/Needs Analysis
• Program Management, Prioritization and Operational Excellence
• Stakeholder Management and Influence
• Change Management
• Presentation & Communication Skills
• Leading through frontline leaders
• Partner with the Onboarding Program Manager to ensure EBPs are doing their part to accelerate new hire ramp-up and productivity across the MCS segments.

Strategy:

• Lead EBP collaboration with Mid-Market, Commercial, and SMB Sales Leaders to develop and implement segment-specific competency maps, enablement strategies, and training roadmaps.
• Ensure that enablement programs are aligned with the unique sales processes, buyer's journeys, and product roadmaps of the MCS segments.
• Collaborate with the Sales Operations and Enablement Analytics teams to gather and analyze data related to sales performance, productivity, and revenue attainment within the MCS segments.
• Utilize data-driven insights to identify areas for improvement and recommend targeted enablement initiatives to address sales challenges.
• Monitor industry trends and best practices to continuously enhance the effectiveness of enablement programs.

Leadership Development:

• Create a leadership development strategy that elevates the capabilities of our frontline managers, focusing on coaching and management excellence.
• Partner with the HR team to define core leadership competencies and embed them into our performance management and career growth frameworks.
• Design and deliver high-impact training for leaders on critical skills, including effective coaching techniques, setting clear expectations, conducting impactful 1:1s, and inspecting opportunity-level execution.
• Build and launch a scalable coaching framework, including a mechanism for accountability, to ensure managers are consistently developing their teams.
• Define clear expectations for call coaching and preparation to improve the quality and effectiveness of frontline sales conversations.

What We're Looking For:

• Proven experience (10 + years) in sales enablement, sales operations, or a related field, with a track record of success in leading teams and driving revenue growth.
• Leading "sales/GTM" enablement teams in a high growth SaaS 
• Verifiably successful experience in Sales or Business Development (carried a quota) 
• Deep understanding of the Mid-Market, Commercial, and SMB sales motions, including high-velocity and full-cycle sales processes. Ideally, the candidate will have experience with offshore operations as SMB and CMRL
• Strong analytical and problem-solving skills with the ability to leverage data to make informed decisions.
• Excellent communication and presentation skills, with the ability to influence and motivate stakeholders at all levels.
• Demonstrated ability to manage multiple priorities and deadlines in a fast-paced environment.
• Expert ability to build relationships, influence, and promote a work environment focused on team development and constant coaching.
• Expertise in adult learning theory (e.g., ADDIE, Kirkpatrick’s evaluation model, Maslow’s hierarchy of needs, Bloom’s Taxonomy).
• Passion for continuous learning and staying up-to-date with industry trends and best practices.