Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world.
The Director, Institute I, reports to either the Executive Director, Institute, or the Senior Director, Institute, and serves as the administrative leader for one or more provider groups within one or two markets. This position oversees clinical areas with low complexity, as defined by the Enterprise Chief of Staff Office complexity guidelines and factors.
The Director leads and manages a diverse team that may include program managers, project managers, analysts, and coordinators. In addition, the Director may directly oversee allied health teams and specialized Institute clinical functions, such as specialty clinical programs, accreditation initiatives, and consulting activities.
A caregiver in this position works days, from 8:00am—5:00pm.
A caregiver who excels in this role will:
Manage and monitor provider volume, access, and productivity.
Collaborate with physician and APP leadership to optimize provider productivity.
Responsible for maintaining a productive provider schedule (weekly or inpatient service), managing provider template design, decision tree and provider fill rates (outpatient institutes), and leading teams responsible for provider recruitment, onboarding, and offboarding.
Manage provider allocation to exam room, OR, and procedure blocks provided by market teams and partner with market to support facility space utilization.
Work with hospital teams to enable hospital throughput.
Partner with Ambulatory operations for inbound and outbound patient scheduling (outpatient institutes) and Access Team to ensure scheduling algorithms and standard work are optimized routinely (outpatient institutes).
Work closely with local teams to ensure they are structured to meet patients served and growth targets.
Responsible for aligning practices within market to enterprise standards established by Institute.
Implement practice support models and ensure coordination between local provider support teams.
Responsible for service line financial performance (patient level encounter reporting, revenue per encounter, cost per encounter, contribution margin, LOS observed).
Consistently evaluate profitability of services at each location to inform appropriate site of service and consult market/shared services on opportunities for revenue enhancement and cost reduction.
Responsible for executing strategic growth plans, provider recruitment and programmatic development according to the long-term strategic plan.
Implement new practice models, adoption of new technology and expansion of novel clinical services within a market.
Partner with all Quality, Patient Safety and Experience (QPSE) teams to execute objectives and key results.
Ensure adoption of Institute based quality systems and metrics to drive quality improvement work within a market.
Align specialty service lines quality goals with Institute quality goals and objectives, support local market QPSE initiatives from market leadership teams, ensure market achieve specialty standards for patient experience within market footprint and assure regulatory requirements (TJC, AHCA, CMS, NFPA, OSHA, etc.) are met.
Collaborate with the governing body, management, medical staff and clinical staff in planning, promoting and conducting department performance assessments and improvements.
On behalf of the Executive Director, consult teams in different markets to drive clinical and operational standards across the Cleveland Clinic.
Minimum qualifications for the ideal future caregiver include:
Bachelor's Degree in Business, Health Care Administration or related field and five years of progressively responsible experience including supervisory experience
OR Master's Degree and three years of experience
Excellent analytical skills and business acumen
Preferred qualifications for the ideal future caregiver include:
Master's Degree
Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/
Physical Requirements:
Ability to perform work in a stationary position for extended periods.
Ability to operate a computer and other office equipment.
Ability to communicate effectively and exchange accurate information.
Ability to travel throughout the health system.
Personal Protective Equipment:
Follows standard precautions using personal protective equipment as required for procedures.
The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.
Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.
Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.
Please review the Equal Employment Opportunity poster.
Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities