Job Posting:

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.

FergusonHome.com is redefining the way homeowners, designers, and trade professionals discover and shop for premium home products online.

As the Director of Digital Home Merchandising, you will lead the strategy and execution of FergusonHome.com’s digital merchandising vision — ensuring the right products, content, and experiences connect customers to inspiration and solutions across an omnichannel touchpoint.

This role will shape how Ferguson’s luxury and lifestyle brands are presented online, driving sales performance, enhancing the customer journey, and elevating the digital showroom experience. You’ll lead a skilled merchandising team, collaborate across marketing, product, and technology functions, and play a pivotal role in accelerating the growth of Ferguson Home's business.

Location: This position may be remote or hybrid in accordance with company policy.

Key Responsibilities:

eCommerce Sales & Performance

Own and deliver against digital sales, conversion, and engagement goals across B2B and B2C sites.
Develop and implement digital merchandising strategies that optimize product discoverability, pricing, and promotional effectiveness.
Partner with analytics and finance teams to forecast performance, monitor trends, and identify growth opportunities by category, segment, and customer type.

Digital Merchandising Strategy & Execution

Build and implement a Digital Merchandising Playbook that standardizes standard processes across site taxonomy, content, search, and product recommendations.
Integrate AI-driven tools to power product recommendations, search relevance, pricing intelligence, and content automation.
Leverage data, testing, and customer insights to continuously improve assortment strategy and conversion performance.

Leadership & Team Development

Lead, mentor, and grow a team of digital merchandising professionals, cultivating a culture of performance, collaboration, and curiosity.
Empower team members to innovate, test, and apply insights to improve the digital shopping experience.
Ensure the team has clear goals, measurable benchmarks, and ongoing development opportunities.

Customer Experience & Site Optimization

Partner with UX, digital marketing, and technology teams to improve the end-to-end customer journey — from landing pages and navigation to checkout.
Use analytics, A/B testing, and AI tools to optimize product discovery, content relevance, and site personalization.
Champion a customer-first approach, ensuring merchandising decisions reflect both brand positioning and user needs.

Cross-Functional Collaboration & Brand Partnerships

Collaborate closely with Product Management to inform and influence product roadmaps that enhance merchandising capabilities, data integration, and personalization tools.
Partner with Digital Marketing and SEM teams to align merchandising with campaign strategies, traffic acquisition, and promotional calendars.
Engage key brand partners and suppliers to strengthen online storytelling, product launches, and co-marketing opportunities.

Forecasting, Reporting & Communications

Establish and maintain regular forecasting and performance reporting, delivering clear insights and recommendations to senior leadership.
Communicate business performance, priorities, and initiatives across leadership and operational teams.
Translate complex digital metrics into actionable business narratives that drive alignment and decision-making.

Change Leadership & Innovation

Act as a motivator for digital transformation across merchandising and related teams, driving adoption of new tools, processes, and critical metrics.
Champion AI, automation, and data-driven practices that improve efficiency, scalability, and customer outcomes.
Build strong cross-functional relationships to ensure digital merchandising is tightly integrated with business goals and brand strategy.

Qualifications:

Bachelor’s degree in Marketing, Business, or related field; MBA preferred.
10+ years of experience in digital merchandising, eCommerce, or digital marketing, including 3–5 years in a leadership role.
Proven track record leading digital performance growth within a multi-unit, large-scale B2B or B2C organization (distribution or retail experience preferred).
Strong understanding of AI-driven merchandising, product data management, site optimization, and digital analytics.
Deep experience with SEM, SEO, and digital marketing alignment.
Excellent analytical, forecasting, and communication skills — with the ability to synthesize data into business action.
Proven success leading cross-functional initiatives and handling change in a sophisticated environment.
Proficiency with major eCommerce platforms (e.g., Salesforce Commerce Cloud, Adobe Commerce, Shopify Plus) and analytics tools (e.g., GA4, Power BI, Adobe Analytics).

Success Metrics

Digital sales and margin growth across B2B and B2C channels.
Improvement in conversion, engagement, and customer satisfaction metrics.
Adoption and measurable business impact of the new AI-enabled Digital Merchandising Playbook.
Alignment and execution of digital priorities with product, marketing, and technology teams.
Employee engagement, retention, and capability development within the digital merchandising team.

At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!

#LI-REMOTE

Pay Range:

Actual pay rate may vary depending upon location. The estimated pay range for this position is below. The specific rate will depend on a candidate’s qualifications and prior experience.

$9,409.50 - $17,833.30

Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.

This role is Bonus or Incentive Plan eligible.

Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.

The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.

Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.

Equal Employment Opportunity and Reasonable Accommodation Information

Director - Digital Home Merchandising

Key Responsibilities:

Qualifications:

Success Metrics