ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development
Symphony Health comprises curious thinkers and intellectual problem solvers driving the healthcare data industry forward. We leverage our large, integrated healthcare data repository and our analytic expertise to build customized, agile data solutions which answer the questions our clients -- life science manufacturers, payers, and providers -- have today, as well as those they’ll have tomorrow. Together, we can help patients get the right drugs at the right times.
We are currently seeking a Director of Client Engagement to join our diverse and dynamic team. As the Director of Client Engagement with our Symphony Health team, you will play a pivotal role in developing and nurturing strong relationships with our clients, ensuring their needs are met while aligning with our strategic goals. You will contribute to enhancing client satisfaction and loyalty through effective communication, innovative solutions, and leadership in client-facing initiatives.
What You Will Be Doing:
Leading the development and execution of client engagement strategies to enhance satisfaction and retention.
Collaborating with cross-functional teams to identify opportunities for improving client experiences and service delivery.
Overseeing client communication and relationship management, ensuring timely and effective responses to client inquiries.
Providing strategic guidance on client engagement initiatives, including feedback collection and action plans for improvement.
Establishing partnerships with key stakeholders to align client needs with Symphony Health’s services and capabilities.
Your Profile:
Advanced degree in business administration, marketing, or a related field.
Extensive experience managing client relationships with pharmaceutical/ life science companies, payers, private equity firms, or Pharmacy Benefit Managers
Expertise in patient level data and payer data
Strong leadership skills and a proven ability to manage cross-functional teams to achieve client objectives.
Expertise in client engagement strategies and performance metrics analysis.
Excellent communication, interpersonal, and stakeholder management skills, with the ability to influence and drive positive outcomes.
Currently reside in Pennsylvania or New Jersey
Have ability to travel up to 25%
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What ICON can offer you:
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.
In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.
Our benefits examples include:
Various annual leave entitlements
A range of health insurance offerings to suit you and your family’s needs.
Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
Global Employee Assistance Programme, TELUS Health, offering 24-hour access to a global network of over 80,000 independent specialised professionals who are there to support you and your family’s well-being.
Life assurance
Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidised travel passes, health assessments, among others.
Visit our careers site to read more about the benefits ICON offers.
At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here.
Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.
Are you a current ICON Employee? Please click here to apply