Director, Application Strategy & Resiliency, Operational Effectiveness - PCO

What is the opportunity?

As Director, Application Strategy & Resiliency, and part of the Operational Effectiveness (OE) group in Personal & Commercial Operations (PCO), you will be responsible for overseeing the strategy, delivery, and resiliency of the portfolio of Business Managed Applications (BMAs) within PCO. This BMA portfolio includes a mix of .NET Web and Desktop applications, as well as End-User Developed Applications (EUDAs) such as Excel with VBA. In this role, you will ensure alignment with organizational goals, operational resiliency, and transformational initiatives while collaborating with cross-functional teams. You will report to the Senior Director, Tech Design & Resiliency within the Operational Effectiveness group which is part of Personal & Commercial Operations.

Please note this is an in-office role with a minimum of 4 days in office per week.

What will you do?

• Work with the Solution Architecture team to define and implement the strategy for the BMA portfolio to align with the broader objectives of OE and PCO
• Establish governance frameworks for the development, maintenance, and rationalization of BMAs and EUDAs
• Ensure compliance with organizational policies, security standards, and regulatory requirements
• Oversee the delivery of BMA projects, ensuring timely and high-quality outcomes
• Manage the lifecycle of BMAs, including development, testing, deployment, and maintenance
• Identify and mitigate risks associated with BMAs, including technical debt and operational vulnerabilities
• Work closely with team members across other OE teams as well as various PCO teams, to ensure BMAs align to strategic objectives and meet business needs
• Act as a liaison between technical teams and business stakeholders to translate requirements into actionable deliverables
• Partner with external vendors and internal technology teams to drive innovation and efficiency
• Lead and mentor a team of professionals responsible for the BMA portfolio
• Foster a culture of continuous improvement, innovation, and collaboration within the team
• Build capacity and capability within the team to support current and future needs
• Contribute to transformational programs within PCO and the broader organization, leveraging BMAs to drive operational efficiency and innovation
• Identify opportunities to modernize and optimize BMAs, including migration to cloud-based solutions or integration with enterprise platforms
• Ensure the reliability, scalability, and performance of BMAs to support critical business operations
• Develop and monitor key performance indicators (KPIs) to measure the effectiveness and efficiency of BMAs
• Drive automation and process improvements to enhance operational effectiveness
• Key Internal Relationships: Operational Effectiveness teams, various Personal & Commercial Operations teams, Application Custodians, and other technology stakeholders
• Key External Relationships: Vendors and third-party service providers supporting BMAs

What will you need to succeed? 

Must-have

• Proven experience in managing a portfolio of applications
• Strong understanding of application development, delivery, and lifecycle management
• Demonstrated ability to lead cross-functional teams and manage complex projects
• Excellent stakeholder management and communication skills
• Knowledge of governance, compliance, and risk management practices in large financial institutions
• Professional oral and written communication and strong presentation skills, and ability to communicate and discuss complex topics with technical and non-technical audiences
• Ability to define and execute a vision for the BMA portfolio
• Strong leadership skills to inspire and guide a team toward achieving goals
• Deep understanding of application development and management
• Proven ability to work effectively with diverse teams and stakeholders
• Strong problem-solving, analytical, and decision-making skills to address complex challenges

Nice to have

• Experience in transformational programs, particularly in operational or technology-driven initiatives
• Background in Operations, with a focus on process optimization and efficiency
• Familiarity with cloud migration strategies and modern application architectures

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program
• Leaders who support your development
• Ability to make a difference and lasting impact
• Opportunity to take on progressively greater accountabilities

Job Skills

Critical Thinking, Detail-Oriented, Multi-Level Communication, Planning Ability, Solution-Oriented, Strategic Influence, Team Collaboration

Additional Job Details

RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTOTorontoCanada37.5Full timePERSONAL & COMMERCIAL BANKINGRegularSalaried2025-10-312025-11-16

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.