Digital Sales Representative - Services (Houston, TX)

This position will be based in our Spring, TX office, 5 days per week.

Responsibilities:

Responsible for customer retention and delivering Net Dollar Retention to HPE through:

• Managing the end-to-end renewal cycle for assigned customer accounts. Ensuring timely and accurate renewals for their services. Positioning the value of services and addressing any concerns around contracts or pricing.
• Developing strong relationships with customers to identify opportunities to add new services to the existing contract: include additional devices (conversion of packaged support services, uncovered boxes, multivendor), upsell to Tech Care and upsell with lifecycle services.
• Proactively engage with customers primarily through digital channels to educate, advise, and secure renewals.
• Identifying compelling events (delivery events, win back opportunity) to sell new solutions or attached value services to the customer outside of the renewal cycle.
• Engage with Commercial DSRs to align on account renew/refresh strategy ensuring customer lifecycle value.

Education and Experience Required:

• University or Bachelor's Degree preferred, or equivalent experience.
• Typically, 1+ years of selling experience.
• Experience developing positive relationships and solving customer problems.

Knowledge and Skills:

• Proficient communication skills (e.g., written, verbal, presentation).
• Excellent Leadership, negotiation and influencing skills.
• In-depth understanding of core company businesses and the revenue cycle.
• Expert knowledge of Microsoft Office tools, particularly Excel, Word, and PowerPoint.
• Strong project management, problem solving, and analytical skills.
• Strong ability to collaborate and network with other groups and functions to reach business objectives, in support of the customer/partner requirements.
• Sales Forecasting: Utilize Power BI Dashboards and SFDC to proactively forecast deals toward sales quota and effectively bridging sales gaps.
• Strong ability to establish and maintain strong relationships with external customers/partners up to the Director level.
• Solid financial and business acumen.
• Proven ability to identify and implement customer-specific process improvements.